Customer Service Officer - London, United Kingdom - The Little Foxes Club

The Little Foxes Club

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Recruiter:
The Little Foxes Club

Job title:
Customer Service Officer

Location:
London, Park Royal, NW10 7PA

Employment type:
Part-time (flexible days and hours, hours per week)

Salary:
£9 - £12 per hour

The Little Foxes Club

Launched in 2007, The Little Foxes Club is an industry leader; reputable, professional, and well-known for our expertise in children's sport.

Our professional coaching teams engage children in a diverse program of energetic, fun, and innovative physical activity and our proven track record sees us working with a number of nurseries, schools, and parks, including The Royal Parks.

Would you like to join a company that provides

Encouragement, inclusivity, and enjoyment to children
Convenience, consistency, and value for parents
Training, progression, and variety for our staff
Opportunity and training support for volunteers and students

Exceptional service sits at the heart of our business. We work in a fast-paced environment and are constantly growing and developing our service and range of products. We are looking for someone to join our diverse team who is deeply invested in his or her work.

The role

Our Customer Service Officer needs a core set of skills - writing competence, problem-solving, and a strong sense of empathy.

You must thrive with one-on-one interactions, be warm, approachable, and have a relatable voice.

You will be able to implement developments and have very high standards to ensure our customers receive nothing less than an exceptional experience.

You will collect insights, problems, solutions, and feed them back to the team so we can improve our service and product.

You will continuously develop our bank of customer support documentation, such as FAQ's, terms and conditions, and policies relating to our service, and create processes and workflows to be able to grow our Customer Service Team.

You will work closely with our existing team members who form our Customer Service Team.

You will share your previous experience and join our team able to positively contribute to the company culture that we have worked hard to create.

Personality is key and we want somebody who is upbeat, cheerful, and always smiling.

We care deeply about our team's professional development and long-term goals and we'll work with you to grow your skills both in and outside of customer service.

You should be able to inspire people and want them to be excited about the prospect of working with you.

How to apply

There is meaningful work to be done at The Little Foxes Club and if you would like to make a positive contribution to our success and the happiness of our customers we want to hear from you.

Requirements:

1+ year(s) work experience in technical support and/or customer service.
Ability to empathise with customers and convey confidence, use humour in the right place at the right time, and always be passionate, happy, polite, helpful, and patient.
You have fantastic written and verbal communication skills.
A desire to understand how and why things work the way they do. You love solving problems, committing them to memory, and educating others.
You're a master at multitasking you will be handling 34 online chats, open tickets, and solving problems at once.
When multiple things go wrong at the same time, your professionalism and coolness is an inspiration to others.

Benefits of work with us

Free onsite car parking.
28 days holiday per annum.
Pension contributions.
Work in a newly refurbished office with comfortable and spacious desks.
Rapid professional growth, leadership development, and new opportunities abound, driven by regular reviews.
Vibrant culture, flexible working hours, the latest devices, and a relaxed dress code.
An exciting team environment geared to creativity, innovation, and ambition.
Ultimately we are making a positive, healthy difference in children's lives.