Receptionist / Care Navigator - Southend-on-Sea, United Kingdom - Primary Care Careers

Primary Care Careers

Verified Company

Southend-on-Sea, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role:

North Avenue Surgery has an opportunity for a receptionist to join our team on a part-time basis for 24 hours per week on Monday and Tuesday 2pm - 6.30pm and Wednesday, Thursday and Fridays 8am - 1pm.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

Meet & greet patients, members of the public and visitors to the practice in a friendly and courteous manner
Direct patients to the appropriate professional
Filing of medical notes, letters, test results & other correspondence
Register new patients on the computer system
Issue repeat prescription on the computer system
Assist in the closing & securing of the building at the end of the working day
Comply with all in house and statutory Health & Safety procedures
Attend practice meetings (one Tuesday a month at 12 noon)
Attend training courses in house and externally to develop expertise and further knowledge
Carry out general postal and photocopying duties to assist the team to disseminate information effectively.
Provide typing and clerical support to the professionals within the team
Carry out the required referral procedures relating to computerbased information regarding referrals; input and retrieve information from an electronic data system.

Please see the attached job description for further details.

The ability to communicate effectively with a wide range of people
Excellent communication skills both written and verbal
Ability to deal effectively with telephone calls
Must be computer literate, knowledge of SystmOne, Microsoft Word and Excel
Good keyboard skills
Ability to work with diversity
Understand the necessity for confidentiality
Understand the role of teamwork in providing a quality service
Understand the accuracy when dealing with patient records, both electronic and paper based
Effective team worker
Motivated and enthusiastic
Commitment to ongoing development
Availability to provide cover during periods of sickness and holidays
Understanding of own behaviour and how this impacts on colleagues, patients and visitors
Knowledge of SytmOne would be preferable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us:

We are a small but busy practice with nearly 3000 patients.

We are a Veteran Friendly Practice and offer registrations online and are a registered Safe Surgery whereby anyone can register within our practice area.

We offer the NHS pension scheme.

For further information about the role, please contact: Cathy Allbut, practice manager.

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