- A proven track record of developing customer or supporter journeys and experience working in or with marketing teams.
- Excellent communication, influencing and relationship building skills
- An analytical thinker with demonstrable skills in developing solutions using quantitative and qualitative approaches.
- Knowledge and demonstrable experience of adhering to GDPR and PECR laws and codes of conduct.
- Excellent attention to detail and accuracy
- Excellent numerical skills with the ability to understand financial information
- Strong project management skills and the ability to implement projects across multiple teams to deadlines
- Excellent written, verbal and IT skills, including MS Office and a working knowledge of administrative systems
- Demonstrable experience of audience listening, research and insights techniques
- Experience of preparing and presenting management reports
- Mapping all current supporter journeys and audiences (personas) across Fundraising in an aligned and unified manner, constantly keeping the maps up to date as journeys develop.
- Creating frameworks to support teams in their journey planning, developing tailored and engaging supporter journeys which will build loyalty and increase life-time value and create new journeys maps where there are gaps or as the need arises.
- Designing, testing, delivering and evaluating supporter journeys for specified groups of supporters within the Fundraising Directorate.
- Gathering/commissioning supporter insight to ensure all supporter journeys activity is shaped by evidence, and takes into account supporters' values, motivations and attitudes.
- Providing support to all fundraising teams, ensuring all supporter groups receive the right creative and innovative communications throughout the year.
- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
- Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
- Private Medical insurance
- Income protection
- Employer pension contributions of 5%
- Access to Cycle 2 Work loan scheme
- An interest-free travel loan
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Supporter Journeys Project Manager - London Area, United Kingdom - Centrepoint
Description
Contract: Full-Time, 12 Months FTC
Salary: £38,100– £44,550 per annum
Location: London Head Office - Aldgate
Closing Date: 6th May 2024
Interviews will be held of w/c 13th May 2024
Centrepoint, the UK's leading youth homelessness charity, is looking for a Supporter Journeys Project Manager to join our Fundraising Strategy & Operations based in London.
This is a 12 month contract opportunity with the possibility of extension.
About us
We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.
Together with our partners, we support over 16,000 young people each year.
The Fundraising Strategy & Operations Team was introduced during a recent restructure of the Fundraising Directorate. The team is designed to deliver the Fundraising strategy (and associated strategies) and provide high quality operations to support the Fundraising Directorate. The team has a variety of different functions including Supporter Care, Strategic Liaison with Service teams, Compliance, Supporter Journeys and Communications & Marketing, as well as general administration. The team deliver small and large scale process and systems projects to ensure fundraisers can focus on excellent relationships with donors and supporters.
About you
What you'll be doing
Why join Centrepoint?
In return for your efforts you'll receive a competitive salary, excellent training and development, and a host of staff benefits including:
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people's services and any other matter which causes a person to be treated with injustice.
Centrepoint's policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
Don't miss out on this fantastic opportunity to join our team as a Supporter Journeys Project Manager click 'Apply' now
