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    IT Engineer/Helpdesk Engineer - Cambridge, Cambridgeshire, United Kingdom - Impellam Group

    Impellam Group
    Impellam Group Cambridge, Cambridgeshire, United Kingdom

    2 weeks ago

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    Description
    On-site Support Engineer – Working with a major client in Cambridge
    ~ Up to £45,000 (depending on experience)

    Our client, a well-established specialist IT MSP based in the heart of London. They support some of UK's top financial clients.

    In this position you will get a chance to work with some of the latest technologies on the market, expanding across Mac and Windows OS.

    You will be part of a team that manages the life cycle of service incidents, service requests and change requests which delivers all the elements of a high-quality service to both internal and external partners in a timely and accurate manner.


    Experience supporting and managing a primarily Mac based estate, end user both remote and deskside.

    Experience of maintaining and administering solutions based on cloud-based platforms including AWS, Microsoft Azure and Office365, and the ability to evidence automating processes and procedures to reduce manual effort.

    Broad and strong technical background with the Mac and Microsoft experience.
    Any experience with administering a Local Area Network (LAN Switches, Access Points etc) would be advantageous.
    Extensive experience in delivering desk side support to senior Executive level end-users.
    Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
    Providing end-user technical support, workarounds and resolutions within Service Level Agreements (SLA's).
    Provide technical support for multi-function devices, Telephony equipment and other specialised IT equipment. Escalate issues to relevant vendors/support functions as needed.
    To administer and maintain customers Active Directory, User accounts, Group Policy and File access control to agreed standards.

    To develop, own and maintain customers technical site documentation – to include but not limited to Asset inventory, change management processes and Cyber policies.

    To promote Cyber awareness within the Customers community to help protect customers assets and data.

    Mac – OSX Support

    JAMF

    Microsoft OS:
    Windows 7, Windows 10;
    Microsoft 365;
    Microsoft Azure;
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