Office Operations Manager - Salcombe, United Kingdom - Cracking Recruitment - we speak travel...
Description
_Office Operations Manager required within the Travel & Tourism Industry for the UK's largest cottage and holiday lettings company's to be based in their Regional Office in Salcombe, South Hams area of Devon._
The Office Operations Manager in the regional operations team will see you taking responsibility for an office which provides an essential service to property lettings homeowners; the managed service takes the stress away from letting out clients' holidayhomes, taking care of cleaning, maintenance, check in - you name it, you and your team will simplify the process and take the pressure away from property let owners.
The Travel & Tourism Office Operations Manager with Holiday Lettings will in brief: -
- Report to the Regional Manager, you'll manage a team to deliver excellent operations to owners and guests, ensuring a consistently high quality when it comes to cleaning, maintenance and checkin on a daily basis.
- Deliver operational excellence through decision making that is led by data.
- Test new products/features; you'll collaborate closely with the internal Service Delivery teams to test and roll out new features or products that address customer needs and enhance service.
- Work crossfunctionally with other teams throughout the business.
- Participate in large scale projects.
- Manage P&L.
- Setting and monitoring KPI's for the team as well as setting team objectives and evaluating these on a monthly basis with each team member, culminating in a yearly performance review.
- Recruitment of new team members who share the company values and will deliver excellent customer service.
- Guest and owner management including complaints should they be escalated to you
Benefits of working as a Travel & Tourism Office Operations Manager with Holiday Lettings include: -:
- Competitive basic salary.
- Working 5 days per week between Monday to Saturday with a day off in Lieu when having worked a Saturday.
- 25 days holiday plus all Bank Holidays, 33 Day Paid Annual Leave.
- Other excellent staff benefits including staff travel discounts etc;
- Experience in a service sector in a similar role managing teams within sectors such as Travel & Tourism, managed services, facilities management, hotel management, holiday resorts and holiday parks
- Experience leading operational change
- Due to the nature of this role, a full, clean driving license is also essential, as you'll be expected to visit clients' properties and will need the ability to be present in the offices that you're responsible for on a regular basis
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