Technical Support Officer - London, United Kingdom - Bridge of Hope

Bridge of Hope

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

London Borough of Camden

Building Control

JOB PROFILE
Technical Support Officer

POSITION TITLE:
Technical Support Officer

DIRECTORATE:
Culture and Environment Directorate

DIVISION:
Regeneration and Planning

JOB FAMILY:

SECTION:
Building Control

PAY LEVEL:
SC6

PAY ZONE:

REPORTS TO:
Support Manager

JOB PURPOSE
To provide effective and efficient administrative support to the professional and technical officers within Building Control

The role will involve dealing with the public and service users and to ensure high standards of quality and customer care and timeliness in carrying out these functions.

To make suggestions for improvements in service delivery if appropriate and to participate in the redesign of systems processes and procedures.

Main

Responsibilities:

To provide a front line team response to incoming calls, dealing efficiently, effectively and courteously with callers in person or by telephone and taking messages as appropriate. To deal with unhappy customers and difficult circumstances in an effective manner on a regular basis. To assist in developing the day to day interaction with Contact Camden.
To undertake a range of business administrative functions and ensure databases, systems and manual records are maintained with relevant information ensuring data is accurate, up to date and is handled confidentially and sensitively in compliance with the Data Protection Act.
To assist colleagues with research and compose briefings, letters and service information as required. Typing of documents, official orders, formal approvals and rejections for a large volume of correspondence, standard letters, paragraphs and clauses ensuring adherence to council policy and guidance for written formats and information sharing. To disseminate information as required.
To undertake financial transactions using corporate systems like E-buy to order products and receipt goods. Cash handling, recording incoming payments to insure high standards of accuracy consistency and timeliness. Issuing invoices and assisting in recovering fees from outstanding debts ensuring all tasks are undertaken within Camden's financial regulations, VAT and audit compliance.
To assist the Support Manager in training new staff or less experienced staff as well as informing on the performance of new staff. To carry out regular quality checks, manual or electronic. To act on the results of such checks. To ensure that there are adequate supplies of office stationery and that furniture and equipment (such as faxes, photocopiers etc) are maintained and functional at all times. To report all faults and hazards immediately.
To input, update, maintain and retrieve data regarding the Building Control Customer Service Survey's software and to create a quarterly report that is published in the news page of the service's web page. To retrieve data and create monthly and weekly reports regarding Building Control information to be distributed to internal and external partners ensuring accuracy and timely execution of all tasks.
To use knowledge and skills to provide informed input with maintaining information and procedures for the service area; participate in ongoing projects such as Building Quality Awards, Marketing Team, quarterly meetings, annual assessments of Quality Assured Standards (QAS) and evolving service developments including new business systems or processes which aims to seek more efficient ways of working in line with QAS.

Note:

All Camden employees are expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties from different locations within Camden boundaries.

WORK CONTEXT
Communications and working relationships
The jobholder is required to maintain key contacts and relationships with:

Members of the public and community groups.
All officers of other departments.
Builders, developers and building owners.
Officers of other Authorities.
Approved Inspectors.
Solicitors.
External archives operatives

Innovation (decision making and creativity)

The post holder will be required to think creatively, and demonstrate an innovative approach to their work.
To ensure the delivery of a successful Building Control Service.
An ability to work under pressure and respond to deadlines is essential.

Resource management

To practice an effective time management and coach the staff accordingly.

CAMDEN'S BEHAVIOURS FRAMEWORK and WAYS OF WORKING

Model Camden's WoWs at all times and ensure staff follow this example in all aspects of their work
Demonstrate the required behaviours for your role:

For All Staff (up to and including PO7)
Core Behaviours
Adaptability
3
Customer service
3
Drive improvement
2
Working together
3
Analysis and judgement
2
Building support
3
Confidence and resilience
3
Additional Behaviours
Organisational Awareness
2

QUALIFICATIONS
**Essential*