Call Handler - Sheffield, United Kingdom - Fraterno Ltd

Fraterno Ltd

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Fraterno are delighted to announce our brand new
Legal Claims Call Handler role has gone live today Our client is one of the fastest growing law firms in the country, with lots of new opportunities to join the expanding team.

Primary Duties

Logging and verifying Client's signed Forms of Authority and Completed Questionnaire on the Case Management System
Requesting and verifying required documentation from the Client/CMC
DSAR Reviews including Limitation and Out of Scope Reviews
Carrying out the Welcome Call with the Client
Request all relevant information from the relevant parties as soon as the need is identified
Reviewing Quantum Reports and evidence in respect of the clients claim
Preparing quantum calculations and offers to the defendant including advice to the client
Preparing the case up to Letter of Claim being sent to defendants
File management including individual task list and exception report management
All necessary calls and correspondence with the Client, Defendant and third parties in the initial stages of the Client's claim.
Being proactive in your approach to the role by researching the area of law you practice in and keeping up to date with all relevant case law and industry updates.

Attributes & Skills

Essential

Good interpersonal and communication skills to interact confidently with both staff and members of the public
English GCSE (grade 91, A-C or Key Skills Level 2 or equivalent)
Proven ability to plan, manage and prioritise workloads
Flexible approach to working as some evening and weekend work might be required to meet the Client's needs
Capability to undertake all assignments in a timely manner Desirable
Knowledge of GDPR and Data Protection

The company

This company truly is a special place to work. With a laid back atmosphere, they try to encourage being happy in the workplace to increase productivity. Casual dress, staff break areas, social and charity events. Our client really puts their people first.

Job Types:
Full-time, Permanent

Salary:
£18,000.00-£22,500.00 per year

Benefits: