Customer Service Controller - Cannock, United Kingdom - Briggs Equipment

Briggs Equipment

Verified Company

Cannock, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Opportunity:
Customer Service Controller

Contract:
Permanent

Location:
Cannock

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland.

If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.

The Impact you will have:

Company Health and Safety guidelines to be followed at all times, both internally and externally, ensuring our colleagues and customers are safe
Delivering industry leading business performance to exceed regional targets by managing Engineer productivity, work and time management, effective call handling expectations and SLAs. Ensure purchase order numbers are obtained prior to starting chargeable work
Maintaining effective communication with both internal and external customers keeping them informed and managing their expectations at all times
Prioritising and schedule all work activities to meet customer expectations in accordance with the Company's contractual requirements and KPIs. Forward planning of resources within the team to include, but not limited to, all priority Vehicle Off Road, Non-Vehicle Off Road, outputs of Allianz inspections and liaising third party service providers where specialist assistance is required.
Effectively control levels of preventative maintenance, reactive work and monitor work in progress in a timely manner
Actively promote team working ethic and provide support to cover colleagues as and when necessary
Effectively problem solve and take ownership of issues to resolution.
Optimising Engineer's working day to ensure productive hours are maximised whilst managing the Company's carbon emissions by reducing on travel between jobs
Monitoring and approve all Engineer nonproductive hours and overtime liaising with Service Manager to authorise
Monitoring out of hours activity for all Engineers
Authorising Engineer's leave in line with Regional requirements
Managing Free of Charge, Short Term Hire trucks to minimise cost
Supporting with the training of new team members
Optimising business opportunities to generate additional revenue
Undertaking any reasonable task requested by a regional line manager

What will help you to excel in this role:

Substantial Microsoft Office / System usage
Organisational skills
Effective time management skills
Communication skills

What you can expect from us:

Future development and career opportunities
Contributory pension scheme with employer contributions up to 6%
Profitshare bonus based on business performance
Paycare and eyecare health scheme
High street discounts

What's next

Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met