Jobs
>
Cheltenham

    Out of Hours Coordinator - Cheltenham, United Kingdom - Retain Healthcare

    Show more Collapse job
    Default job background
    Permanent Home Services / Social Care
    Description
    A vacancy exists within Retain Healthcare as an Out of hours Coordinator.

    We are a dynamic Homecare provider offering temporary and permanent recruitment solutions to healthcare establishments both public and private, and individuals within their homes.

    As an Out of hours Coordinator you will be required to ensure the smooth operation of ensuring that the Care team follow company policies as well as national and local guidance.

    Main Duties and Responsibilities

    Effectively allocating work to support workers, covering sickness or absence, ensuring you maintain travel effective rotas as required while customers have a consistent high-quality service from people they know.

    Ensuring that new starters are supported by having appropriate mentors and contact as they start.
    Supporting the Branch Manager with addressing any staff performance management issues in line with Company policy
    Report and record any safeguarding concerns to the Registered Manager and Head of Operations and Quality. Support the Management with Safeguarding referrals and CQC notifications.
    Attend training and expand your personal development.

    You will need to have the ability to use reflective practice and ensure that learning logs are completed so that lessons can be learnt to improve overall service delivery for the company.

    Ensure that any concerns, complaints or grievances are reported to the Registered Manager and Head of Operations and Quality and dealt with appropriately and in a timely manner in line with Company policy.

    Always Strive for outstanding, ensuring our customers are looked after 'their problem is our problem' approach.

    Monitor sickness and absence of staff and work with staff to improve where their attendance is below the expected standard.

    You will need to ensure that the Homecare service works in an outcome focused way that is person centred to the individual customer.

    Setting up new customers on the systems, ensuring accurate information is entered.

    Ensuring that support plans are written to a high standard and that risk assessments are carried out and reviewed in line with the Company's policy.

    Reviewing and auditing of support plans and customer files as required. 2. CONTACTS & COMMUNICATIONS
    Have strong communication and leadership skills and be able to build sound relationships with all of our customers

    Excellent customer service skills, nothing is to much trouble for our customers and the ability to make them feel important to us is key to a successful branch.

    Build strong relationships with staff and work to our staff retention strategy, showing appreciation and recognition for the work that they do.

    Ensuring that records and legible, accurate, non-opinionated and to a good standard
    Support the Branch Managers with disciplinaries and performance management of staff.
    Support the Branch Manager with branch reports, collection or data, being CQC ready. 3. REQUIREMENTS
    The holder of this post should be able to demonstrate:
    The branch and you, maintain integrity when dealing with matters of Customer confidentiality
    A willingness to undertake training to develop new skills
    A willingness to operate flexibility and to be accountable
    The ability to work without supervision while adhering to company policies
    An understanding of the needs of our Customers
    Keep up to date on legislation and regulations
    Have Strong leadership skills
    Be forward thinking, self-motivated and persistent.
    Be trustworthy, intuitive, organised and methodical
    Have excellent interpersonal skills
    Be approachable and quality oriented
    Able to handle complaints and resolve conflict
    Understand CQC KLOES, the Care Act and Health and Safety.
    Have full knowledge and understanding of the application of Company policies and procedures and Behaviour Framework
    Embody and represent the ethos and values of the Company by being an ambassador for Retain Healthcare. This role would be to cover the evening and night shift as well as some weekends. Salary is open for discussion depending on the applicants previous experience. The position is remote and would assist each of our offices

    We have other current jobs related to this field that you can find below


  • Family G Hereford, United Kingdom Part time

    **Responsibilities**: · - Help an adult with a learning disability to make connections with local individuals so that her social web extends beyond the world of disability and paid support. · - Listen to what the client is saying and not saying, and work closely with her family a ...


  • St Paul's Primary Care Network Cheltenham, United Kingdom

    **Care Coordinators play an important role within our PCN working closely with our GP practice teams, our PCN multi-disciplinary teams and wider health and social care and community colleagues.** · They identify and manage a caseload of specific patients, making sure that appropr ...

  • Cheltenham BID

    Project Coordinator

    2 weeks ago


    Cheltenham BID Cheltenham, United Kingdom

    Are you a driven and organised individual with a passion for delivering exceptional experiences? · Do you have a talent for coordinating multiple tasks and projects, and a track record of delivering results on time and within budget? · If so, Cheltenham BID (Business Improvement ...

  • I2I Recruitment

    SEO Executive

    3 weeks ago


    I2I Recruitment Cheltenham, United Kingdom

    **Responsibilities**: · - **We are looking for an SEO Executive to coordinate SEO efforts, a professional who is a skilled communicator and able to collaborate with various teams.**: · - Current knowledge of SEO practices and techniques is essential to this role. · - Review techn ...

  • Gloucestershire Hospitals NHS Foundation Trust

    Mdt Coordinator

    4 weeks ago


    Gloucestershire Hospitals NHS Foundation Trust Cheltenham, United Kingdom

    **Title: MDT Coordinator** · **Salary**:Band 4 · **Hours**:37.5 · Contract Type: 12 months · Additional information: _Please note these are administrative positions and there is no patient interaction. These roles are based in a hospital setting with a proportion of home working. ...

  • Truly Tailored Recruitment

    Project Co-ordinator

    2 weeks ago


    Truly Tailored Recruitment Cheltenham, United Kingdom

    **Reference** · JO **Salary** · £25,000 - £28,000/annum**Job Location**: · - United Kingdom - England - South West England - Gloucestershire - Cheltenham**Job Type** · Permanent**Posted** · 18 July 2023Have you always wanted to get into Project based work? Are you a 'swan' who ca ...


  • G4S Cheltenham, United Kingdom

    Location: Cheltenham, Gloucestershire · **Salary**: £32,000 · Posted: 27 Jun 2023 · Closes: 25 Jul 2023 · **Job Type**: Full Time and Permanent · Business Unit: UK Facilities Management · Region / Division: UK & Ireland · Reference: 13980 · **Role Responsibility**: · **WORKSPACE ...

  • SAND Academies Trust

    Leisure Assistant

    3 weeks ago


    SAND Academies Trust Cheltenham, United Kingdom

    **Leisure Assistant / Activities Officer / Facilities Officer / Activities Coordinator** · **Belmont School - Cheltenham** · **About you** · To be the on-site contact and facilitator for hirers of Belmont's Soft Play facility, in accordance with the school's lettings policy. This ...


  • University of Gloucestershire Cheltenham, United Kingdom

    Research Assistant/ Treescapes Programme Officer · CCRI · Francis Close Hall Campus, Cheltenham · 1.0FTE, 37 hours per week · **Fixed Term contract to 28/02/2025** · The CCRI at the University of Gloucestershire is seeking to appoint a Programme Officer/Research Assistant to prim ...

  • Brave Human Capital Group Ltd

    HR Associate

    3 weeks ago


    Brave Human Capital Group Ltd Cheltenham, United Kingdom

    **HR Associate** · **Location**: Cheltenham · **Salary**: £21,000 · **Hours**: Monday - Friday (Flexible) · **Who We Are**: · We are Brave, an outsourced HR and resourcing provider, set upon the principal of empowering people and change within an organisation. Our core belief is ...


  • Eden Brown Synergy Gloucestershire, United Kingdom

    Eden Brown synergy are currently recruiting for Gloucestershire County Council who are looking for Community Adult Social Worker. · **Job Title**: Community Adult Social Worker · **Location**: Gloucestershire · **Hourly Rate**: £35 per hour (Depends upon the level of experience) ...


  • Gloucestershire Hospitals NHS Foundation Trust Cheltenham, United Kingdom

    If you looking for an interesting role within the NHS and are excited by a challenge then being an Admissions Coordinator may be the perfect role for you. · The Urology Clinical Support Team is an extremely busy department and we are looking to recruit an enthusiastic and highly ...


  • Lilian Faithfull Care Cheltenham, United Kingdom

    **Activities Coordinator - Cheltenham -36 hours per week** · - **£11.64per hour ( £1 enhancement at weekends )**: · - Lilian Faithfull Care is a well-established charity based in Gloucestershire that provides care, support and a home for Life for the elderly. · - We are looking f ...

  • Carterharcourt Medial Ltd

    Medical Secretary

    4 weeks ago


    Carterharcourt Medial Ltd Cheltenham, United Kingdom

    Overview: · We are a small private medical consultancy, based in the outskirts of Cheltenham and we are looking for someone to join our team on a part-time basis. · The job will be based on 15 hours a week (Monday, Tuesday and Wednesday). · **Duties**: · - Schedule and confirm pa ...


  • Lilian Faithfull Care Cheltenham, United Kingdom

    **Life Style / Wellbeing / Activities Coordinator - Cheltenham** · Lilian Faithfull Care is a well-established charity based in Gloucestershire that provides care, support and a home for Life for the elderly. · We are looking for a new member of staff to join our existing wellbei ...

  • I2I Recruitment

    SEO Executive

    3 weeks ago


    I2I Recruitment Cheltenham, United Kingdom

    Location: Cheltenham · Date Posted: March 09, 2023 · **SEO Executive**: · **Cheltenham**: · **£20,000 to £30,000**: · **Amazing company, great benefits and Flexi working**: Would you like to work for a world-class digital agency, delivering web solutions and market leading design ...


  • Building Recruitment Company Gloucestershire, United Kingdom

    **Drug & Alcohol Group Work Coordinator** · **LOCATION**:South Glos. · **HOURS**:37.5 Mon - Fri 9am - 5pm **Can be flexible with hours** · **SALARY**:£13.21- £14.26 PAYE - £16 Umbrella · **DURATION**: temp 3 months+ · **START DATE**:ASAP · **Our client, a leading drug & alcohol c ...

  • Cotswold Group

    Vehicle Progress

    4 weeks ago


    Cotswold Group Cheltenham, United Kingdom

    We are looking to appoint a **Vehicle Progress Supervisor** to join our dynamic and talented team at Cotswold Motor Group Cheltenham. · **About the Role** · Whilst being a part of a small team you will be managing the preparation team in coordinating new and used vehicles at our ...


  • Adecco Cheltenham, United Kingdom

    **THE ROLE** · International Trade Administrator, Cheltenham · £25,000 - £30,000 per annum (depending on experience). · Full-Time, Permanent; 37.5 hours · **RESPONSIBILITIES** · - To be first/main Commercial point of contact for international customers and provide associated acco ...

  • Babcock International

    Training Coordinator

    2 weeks ago


    Babcock International Cheltenham, United Kingdom

    **Training Coordinator**: · - Location: Gloucester, GB, GL51 6SP- Onsite or Hybrid: OnSite**Job Title: Training Coordinator** · **Location: Cheltenham, Gloucestershire** · **Compensation: £29,886.00** · **Role Type: Full time / Permanent** · **Role ID: SF56458** · At Babcock we'r ...