Receptionist/administrator - Enfield, United Kingdom - Medicus Health Partners
Description
Job Title:
Receptionist/ Administrator**
Responsible to: Practice Manager/ Deputy Practice Manager
Hours of work:
hrs
You must have excellent communications skills, patience and understanding, put patient care at the centre of everything you do and support the service as required.
Manager, dependent on current and evolving Practice workload and staffing level.
The post-holder should recognize the importance of effective communication within the team and strive to maintain quality within the Practice.
Overview of your organisation
We are a group of 13 friendly and well-established practices, collectively serving a population of over 90,000patients in Enfield, North London.
Health Partners, with excellent interpersonal, customer service and organisational skills to join our team.
Friendly supportive working environment.
Fully computerised using EMIS web.
Job Summary:
The purpose of the role is to:
Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Duties and Responsibilities:
The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list.
Opening up/locking-up of Practice premises and maintaining security in accordance with
Practice protocols
To receive and direct patients and visitors to the Practice, promptly and courteously, ensuring that accurate information is supplied.
To be aware of the practice philosophy and to treat patients/ visitors with respect, and tolerance and offer constructive support to colleagues and general public.
Processing appointments; including personal, telephone and online requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional
To have working knowledge of the telephone systems (during and after hours) and have an appropriate telephone manner.
Registering patients in accordance with practice guidelines.
Processing repeat prescriptions in accordance with Practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedure
Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, faxing, photocopying and scanning.
To deal with delegated tasks efficiently, according to guidelines set, and reporting regularly any problems and targets reached as required.
To be aware of income generating activities, to ensure that all policies are carried out to generate a high income.
Dealing with spillages and samples.
Taking messages and passing on information
Clearing and re-stock consulting rooms as required
Ordering, re-ordering and monitoring of stationery and other supplies
Keeping the reception area, consulting rooms and notice-boards and leaflet dispensers area are always kept tidy and free from hazards in accordance with Practice Policies.
Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
To undertake mandatory and additional training as identified by the practice.
Any other duties, appropriate to the grade, as required by the Practice Manager/ Reception
Managers
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
In the performance of
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