Customer Experience Advisor - Burton-on-Trent, United Kingdom - Cactus Search

Cactus Search
Cactus Search
Verified Company
Burton-on-Trent, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

If you love customer service & customer experience and are motivated by making life easier for others, this is the role for you.

This role will require you to respond & interact with customers whom are dissatisfied with their experience in a timely andeffective manner, in line with the company standards.


Starting Salary:

£20,000 - £23,500 - Mon-Fri 9-5.30PM

  • Making both Outbound & Inbound calls to existing customers whom have been in touch with issues & queries
  • Being the first point of contact for queries and advice whilst objection handling to the upmost of your ability.
  • Work with the Managers to ensure other areas of the business act upon complaints to prevent escalation & negativity.
  • Working alongside multiple departments to gather feedback from clients, whilst sharing best practise.
  • Analysing CEX activity data and reports

Your experience and skills:


  • Motivated to succeed, enthusiastic, bubbly, vibrant, confident, dedicated, proactive and driven.
  • A selfstarter attitude with the ability to multitask, work under pressure and meet deadlines
  • Customer CEX / Customer Relations
  • Ability to work individually and as part of a team
  • Strong Customer service background whether this be over the telephone or face 2 face.
  • Good interpersonal skills and the ability to build rapport at all levels
  • Excellent verbal and written communication skills
Please get in touch
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