Jobs

    Quality Assurance Technical Lead - Manchester, United Kingdom - First Central Insurance Management Ltd

    First Central Insurance Management Ltd
    First Central Insurance Management Ltd Manchester, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    Quality Assurance Technical Lead at First Central Insurance

    We are First Central Insurance & Technology Group (First Central for short), a leading insurance company dedicated to protecting what our customers value most. Our success lies in the power of data, driving our distribution, finance, technology, and legal services. We are ambitious, growing, and have a history of award-winning performance.

    What's the job about?

    • Ensure quality and efficiency of processes through conversational analytics and more.
    • Lead a team to deliver insights and recommendations for process improvement.

    Why you'll excel in this role:

    • Previous experience in speech analytics and project management.
    • Technical expertise in claims and retail.

    What we offer:

    • Up to £55,000 salary.
    • Hybrid working with supportive team environment.
    • 25 days holiday, bank holidays, and more perks.

    Key Responsibilities:

    • Implement conversational analytics tools for customer insights.
    • Lead auto QA processes for data analysis.
    • Prepare reports for management review.
    • Collaborate with stakeholders for thematic reviews.

    Experience & Knowledge Required:

    • Technical expertise in claims and retail.
    • Experience with conversational analytics and automating QA processes.
    • Understanding of insurance products and regulatory requirements.

    Skills & Qualifications:

    • Strong analytical and problem-solving skills.
    • Effective communication and leadership abilities.
    • ACII Qualification desired.

    Behaviours:

    • Customer-focused and detail-oriented.
    • Approachable and proactive team player.
    • Self-motivated, enthusiastic, and dedicated to business success.

    Don't miss this opportunity to lead quality assurance at First Central Insurance!

    Join us at First Central Insurance:

    Our people come first. We offer a supportive and energetic work environment because we believe our employees deserve the best. Contact our Talent team to learn more about this exciting opportunity!


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