- Ensure quality and efficiency of processes through conversational analytics and more.
- Lead a team to deliver insights and recommendations for process improvement.
- Previous experience in speech analytics and project management.
- Technical expertise in claims and retail.
- Up to £55,000 salary.
- Hybrid working with supportive team environment.
- 25 days holiday, bank holidays, and more perks.
- Implement conversational analytics tools for customer insights.
- Lead auto QA processes for data analysis.
- Prepare reports for management review.
- Collaborate with stakeholders for thematic reviews.
- Technical expertise in claims and retail.
- Experience with conversational analytics and automating QA processes.
- Understanding of insurance products and regulatory requirements.
- Strong analytical and problem-solving skills.
- Effective communication and leadership abilities.
- ACII Qualification desired.
- Customer-focused and detail-oriented.
- Approachable and proactive team player.
- Self-motivated, enthusiastic, and dedicated to business success.
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Quality Assurance Technical Lead - Manchester, United Kingdom - First Central Insurance Management Ltd
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Description
Quality Assurance Technical Lead at First Central Insurance
We are First Central Insurance & Technology Group (First Central for short), a leading insurance company dedicated to protecting what our customers value most. Our success lies in the power of data, driving our distribution, finance, technology, and legal services. We are ambitious, growing, and have a history of award-winning performance.
What's the job about?
Why you'll excel in this role:
What we offer:
Key Responsibilities:
Experience & Knowledge Required:
Skills & Qualifications:
Behaviours:
Don't miss this opportunity to lead quality assurance at First Central Insurance!
Join us at First Central Insurance:
Our people come first. We offer a supportive and energetic work environment because we believe our employees deserve the best. Contact our Talent team to learn more about this exciting opportunity!