Administration Officer - Newcastle upon Tyne, United Kingdom - Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust

Verified Company

Newcastle upon Tyne, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is a very busy service and the post-holder is part of a team of admin which supports the multi-disciplinary clinical team.

Duties will include maintaining an electronic patient record system (RiO - training will be given), maintaining spreadsheets, booking appointments, typing clinical letters and reports as well as other general office duties.

A proven high level of organisational and excellent communication skills, both written and verbal, along with extensive experience of Microsoft packages are required.

The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone and carry out duties as assigned to them by the Administration Team Lead/Administration Manager/Team Manager to ensure a comprehensive, high quality administrative service to the team at all times.

This is a full time post Monday to Friday. 37.5 hours per week.

The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.

Key skills required for this post:

Experience in a customer / patient and service user focused environment
Excellent communication and interpersonal Skills
Fast, accurate typing/keyboard skills
Minute taking experience
Diary Management
A good understanding of the RIO system (not essential as training given to those who have not worked on this system before)
A good knowledge of Microsoft word/office packages
Good verbal and written communication skills
Ability to be selfdirected, motivated and be able to contribute positively within a team
Well organised and structured
The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service

Facilitates excellent customer service, in person and on the telephone, following guidance and procedures delivered through in-house training and action planning.

Provides proactive, comprehensive secretarial service and support, which may include handling enquiries, arranging clinics and meetings, supporting the Team Manager processing typing/checking documentation, processing mail, photocopying, binding, laminating, etc.

Provides agreed levels of support to the service to maintain cover in the absence of other administrative staff.

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future.

In return we can offer a dynamic working environment in which to build a career.

Please find attached job description for full details.

Advertising date: 10th March 2023

Closing date: 24th March 2023