Customer Retention Executive - Bicester, United Kingdom - Memoria Ltd

Memoria Ltd

Verified Company

Bicester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Mission Statement
"Memoria Funerals has a mission to provide exceptional standards of service and facility to the bereaved families that use its services. This is because it is not only commercially sensible to do so but also because it is an essential act of human decency towards people who have just lost a much loved member of their family or friend. Bereavement is the price we must all pay for the joy of loving and being loved. The loss of a loved one is the most stressful, unhappy and traumatic experience that we will face in life. We at Memoria Funerals we realise that we are unable to eradicate such pain but we also know it is our responsibility and duty to be as efficient, kind, respectful and polite as humanly possible to our clients at their time of grief."

Job Purpose

Key Responsibilities

Liaise with relevant parties to gather in the daily information
Ensure that all information is correct
Support the Ops Director in the daily reporting of information to the Board
Managing and updating company databases
Managing clients missed payments
Follow up cancellations and convert back to a confirmed sale
Processing payments and managing the process for upgrading funeral plans and changes of payment terms
Providing administrative support to other departments or projects as needed
Performing other duties as assigned.
Assist with overseeing and management of tasks related to project completion

Key Competencies

Strong attention to detail
Good communication skills
Client focus
Selfmanagement
Team working
Achievement focus
Adaptability
Problem solving
Integrity, sensitivity and commitment
Ability to multi task

Person Specification

High level of IT skills to include Microsoft Excel and Word.
Committed to the provision of excellent service with excellent organisational skills
Good numeric and literacy skills
Strong reasoning ability
Strong sense of ethics and good judgement
Flexible and adaptable