Administration Officer - Redditch, United Kingdom - Mediservices Healthcare Ltd

Mediservices Healthcare Ltd

Verified Company

Redditch, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Administration Officer

MediServices Healthcare - Redditch B98

Monday - Friday 9am-5pm

Role and Responsibilities

To provide administrative support through the booking of clinics and investigatory procedures to support NHS trusts to relieve waiting list pressures and enable departments to run at maximum efficiency.

Purpose:

To assist in the smooth and efficient operation of the MediServices office through the implementation and operation of administrative systems and work practices.

Main Duties and Responsibilities

Maintain internal databases, for example, SharePoint, Clinic Office, Outlook and Excel.
Liaise with hospitals, patients, clinicians and healthcare staff to book clinics and investigatory procedures.
Accurately record all calendar bookings and system data input for all referrals, appointments, reports and follow up.
Accurate and timely issuing of all appointment letters and reminders.
Conduct patient experience followup telephone calls.
Maintain organisational systems and processes to ensure efficient control and storage of all information and records.
Undertake a range of recordkeeping and monitoring tasks, complying with GDPR, patient confidentiality and organisational requirements.
Undertake appropriate training and development activities to meet the requirements of the post.
Comply with organisational policies and procedures at all times.
Work in a flexible way in order to support colleagues to ensure an effective service is given.
Book hotel accommodation and Health Care Assistants where required.
To undertake any other reasonable duties in line with the general responsibility of the post, including:
Providing administrative support to the management team.
Ability to maintain and update Patient Information Systems as required.
Able to communicate effectively at all levels, both written and verbal. Good interpersonal and communication skills for dealing with patients, carers and professionals, in some cases where there are barriers to communication or understanding.

Person Specification
Qualifications and Experience

GCSE (Grade C or above) in English and Maths, or equivalent. Essential
Relevant experience within a secretarial or administrative role. Essential
Experience of marketing activities to include posting on social media (LinkedIn and Twitter) including Canva. Desirable
Experience of financial procedures inclusing credit control, invoicing, chasing payments and reconcilliation. Desirable
Experience of working in a medical or healthcare environment. Desirable

Knowledge and Skills

Ability to work under pressure and remain focused on key tasks. Essential
Excellent communication skills and interpersonal skills. Essential
Confident and professional telephone manner. Essential
Ability to work well with others as part of a team. Essential
Work on own initiative and be selfmotivated. Essential
Excellent attention to detail and the ability to multitask. Essential
Good organisational and planning skills, using own initiative. Essential
The ability to be flexible and to work outside normal office hours on occasion. Essential
Lone working and working autonomously. Desirable

Other

The ability to understand and respect confidentiality.
Willingness to undertake training and personal development.
UK driving licence and access to own transport preferred.

DBS
Disclosure Barring (DBS) (formerly CRB) checks are mandatory. Criminal records will be taken into account for recruitment purposes only when the conviction is relevant. Having an unspent conviction will not necessarily bar you from employment. This will depend on the circumstances and background to the offence and the position you have applied for.

Failure to disclose any "unspent" convictions may result in the offer of employment being withdrawn or if appointed could lead to dismissal.

The Disclosure Barring Service (DBS) has published a Code of Practice for organisations undertaking DBS checks and a copy is available on request.

Our workplace is built on acceptance, respect and inclusion where everyone feels they belong and can make meaningful contributions. We encourage applicant regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identify, family or parental status. If you need any assistance during the recruitment process, please let us know.

Job Types:
Full-time, Permanent

Salary:
£22,000.00 per year

Benefits: