Application Support Analyst - Sutton-in-Ashfield, United Kingdom - Sherwood Forest Hospitals NHS Foundation Trust

Sherwood Forest Hospitals NHS Foundation Trust Sutton-in-Ashfield, United Kingdom

Found in: Talent UK C2 - 5 days ago

Permanent

Description

Job summary

Nottinghamshire Health Informatics Service (NHIS) provides Information, Communication and Technology Services (ICT) across the NHS and local health community. Providing expertise and capability, effectively delivering national and local ICT requirements and continually researching and innovating in an effort to provide technologies that enable our customers to do things better or do better things.

An opportunity has arisen to work within the Application Support Team within the Transformation Service Line.

We are looking for an enthusiastic and highly motivated individual who has significant experience working within a customer or patient focused environment to join our busy Application Support Team.

You will need excellent knowledge of Microsoft desktop packages and an understanding of a range of patient-based clinical systems would be desirable as well as knowledge of the Data Protection Act and issues around data confidentiality.

Due to the nature of the role it is essential that the post holder has excellent communication skills with the ability to remain calm under pressure as well as maintaining a professional manner at all times.

A significant part of the role will be focused around the answering of telephone calls from clinical staff and the use of our call logging system; therefore it is essential that the successful candidate has advanced telephony and keyboard skills and an appreciation of the importance of capturing and maintaining accurate and timely information.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

About us

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal's Trust of the Year in 2020.

The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.

For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

We would love you to join us.

Job description

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person Specification

Contractual Requirements

Essential

Participate in the 24 hours on call rota

Ability to work flexibly, outside normal office hours, in order to suit the needs of the users

Experience

Essential

Substantial experience of supporting a large user base

Excellent communication and time management skills

Proven ability to work to tight deadlines

Experience in working in a demanding environment

Qualifications-Academic/ Craft/ Professional/ Further training

Essential

Educated to Diploma level or equivalent experience in a IT or business environment

Ongoing personal and professional development

Desirable

ITIL Qualfication

Knowledge Requirements

Essential

Extensive experience working in a application support or call centre environment

Expert knowledge of Microsoft desktop packages

Knowledge of the Data Protection Act and issues around data confidentiality

Awareness of NHS processes and business processes and dependencies

Desirable

Experience of using clinical applications across the NHS

Good knowledge of working in the NHS

People Systems Support Analyst

Found in: Appcast UK C C2 - 3 days ago

Frasers Group Shirebrook, United Kingdom

At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers th ...
System Support Analyst I

Found in: Jooble UK O C2 - 6 days ago

Frasers Group Shirebrook, Derbyshire, United Kingdom

At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers th ...
People Systems Support Analyst

Found in: Jooble UK O C2 - 6 days ago

Frasers Group Shirebrook, Derbyshire, United Kingdom

Job Description · At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience f ...
People Systems Support Analyst

Found in: Jooble UK O L C2 - 3 days ago

Frasers Group Shirebrook, Derbyshire, United Kingdom

At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers th ...
People Systems Support Analyst

Found in: Talent UK C2 - 5 days ago

Frasers Group Shirebrook, United Kingdom Full time

At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers th ...
People Systems Support Analyst

Found in: Talent UK C2 - 4 days ago

Frasers Group Shirebrook, United Kingdom Full time

Job Description · The role of the People Systems Support Analyst is to monitor, configure and support the suite of applications used by the People Team, as well as being responsible as a data owner for maintaining accurate People data and reports for the business. · This is an op ...
People Systems Support Analyst

Found in: Talent UK C2 - 5 days ago

Frasers Group Shirebrook, United Kingdom Full time

Company Description · At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experien ...
People Systems Support Analyst

Found in: Talent UK C2 - 4 days ago

Frasers Group Shirebrook, United Kingdom Full time

Company Description · At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experien ...
People Systems Support Analyst

Found in: Talent UK C2 - 5 days ago

Frasers Group Shirebrook, United Kingdom Full time

Job Description · The role of the People Systems Support Analyst is to monitor, configure and support the suite of applications used by the People Team, as well as being responsible as a data owner for maintaining accurate People data and reports for the business. · This is an o ...
Support Analyst

Found in: Jooble UK O C2 - 5 days ago

In Technology Group Lincoln, Lincolnshire, United Kingdom

We are looking for the following skillset - · 1st/2nd Line Support · Customer Service · Excellent all-round IT skills · Communication skills · SQL Support · Troubleshooting · Helpdesk / SLA Support · I have an incredible opportunity an ambitious IT Support Analyst, who is ...
IT Support Analyst

Found in: Talent UK C2 - 4 days ago

Comex 2000 UK Ltd Derby, United Kingdom

Comex 2000 iscurrently seeking an enthusiastic IT Support Analyst to join our ITteam inDerby. · Whatare we lookingfor · Weare looking for an enthusiastic customer focussed individual whopossesses strong problemsolving skills basic technical knowledgeand has a keen interest in IT. ...
Support Analyst

Found in: beBee S2 UK - 5 days ago

In Technology Group Lincoln, United Kingdom

We are looking for the following skillset - · 1st/2nd Line Support · Customer Service · Excellent all-round IT skills · Communication skills · SQL Support · Troubleshooting · Helpdesk / SLA Support · I have an incredible opportunity an ambitious IT Support Analyst, who is looking ...
Presale support analyst

Found in: Talent UK C2 - 4 days ago

Compass Plus Technologies Nottingham, United Kingdom

Summary · Compass Plus Technologies provides comprehensive, integrated and flexible payment platforms (licenses as well as processing services) to payment service providers, Fintech companies and financial institutions. Our customer base includes retail banks, processing centres ...
Windows IT Support Analyst

Found in: Jooble UK O C2 - 1 day ago

ALLEGIANCE TECHNOLOGY LTD Sheffield, United Kingdom

Job Title : IT Support Technician · Looking to work within an internal team where you can really get to know one set of IT infrastructure and user-base? Now they're going through another healthy period of growth, they would like to add an IT Support Technician to support their c ...
2nd Line Support Analyst

Found in: Jooble UK O C2 - 5 days ago

In Technology Group Lincoln, Lincolnshire, United Kingdom

1st/2nd Line Support · Excellent all-round IT skills · SQL Support · Helpdesk / SLA Support · I have an incredible opportunity an ambitious IT Support Analyst, who is looking to progress within the IT sector. A well-established private healthcare company in the Lincoln area w ...
Cloud Support Analyst 1

Found in: Talent UK C2 - 7 hours ago

Hyland Lincoln, United Kingdom

Overview · The Cloud Support Analyst is responsible for responding to and resolving customer requests for assistance with technical issues related to their solution. · Position is onsite, Monday-Friday, in our Lincoln or Westlake office. · What you will be doing · Troubleshoo ...
Procurement Analyst

Found in: SonicJobs Direct Apply UK - 4 days ago

SC Johnson Professional Ripley, United Kingdom Full time

Procurement Analyst · Location: Denby, Derbyshire · Function: Supply Chain · Flexible hybrid working, minimum 4 days a week in the office · About us: · Joining the team at SC Johnson Professional makes you part of a family company with a deep history in the professional market a ...
Finance Analyst FP&A

Found in: SonicJobs Direct Apply UK - 14 hours ago

SC Johnson Professional Ripley, United Kingdom Full time

Finance Analyst FP&A · Location: Denby, Derbyshire · Function: Finance · Flexible hybrid working, minimum 4 days a week in the office · Please note that the internal title for this position will be Senior Analyst, Financial Planning and Analysis · About us: · Joining the team a ...
Training Course Dsigner

Found in: SonicJobs Direct Apply UK - 5 days ago

RecruitMe Nottingham, United Kingdom Full time

Have you ever thought about or are you experienced in working in the defence and aerospace sector? · Would you be interested in working with leading defence companies, analysing training needs, designing training materials on everything from air tankers to tanks? · Then this Trai ...
IT Infrastructure Lead

Found in: SonicJobs Direct Apply UK - 1 day ago

SF Recruitment (Tech) Sheffield, United Kingdom Full time

We are seeking a hands-on Infrastrcure Manager to lead a small UK-based team consisting of service desk analysts and infrastructure engineers supporting a global multi-site environment. Permanent based in Sheffield paying up to £60,000 + bonus and benefits · The successful candi ...