Centre Director - Windsor, Berkshire, United Kingdom - MAPP

Description

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Centre Director

Department: Site - Retail

Employment Type: Full Time

Location: Windsor Royal Station

Compensation: GBP 60,000 - GBP 70,000 / year

Description

MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0 and V3.0 versions of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Let's be honest, most job descriptions read like a recipe without a clear picture of what the final product looks like; so you see a list of ingredients without the image of what it looks like. We want to give you a picture of who we are and the role we are looking to fill and if this sounds exciting and you would like to join us; do apply.

So much of the world of work is about values and culture. We want to work with people who are awesome, in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort and hard work. At MAPP, we work towards making this all happen and to be a great place to work.

We are a values driven organisation, you can see that because of our decision to become a B Corp (and the largest real estate consultancy in the UK to do so). We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing and have done so for the last 5 years. We promote on average about 10% of our office based roles in a year. We have fun together with events and opportunities to connect, grow and learn with study days as well as giving back to our communities with charity days and fundraising events.

This role gives you the opportunity to be a part of all of this and we would love you to apply. We know that some individuals don't apply for a role unless they feel that they fit 100% or cover everything. If you would like to work with us and feel that you can do much that this role requires, even if you are not quite 100% there, please give it a go and apply. We are always on the lookout for great character, that is what makes us MAPP people, and if that is you, we would love to meet you

Title, Team and Role Summary

Title : Centre Director - Windsor Royal Station & Windsor Yards
Team : Retail

Who Does This Role Report Into? Client Director - Retail

Role Summary / Purpose and Scope This role is responsible for all aspects of management within Windsor Yards & Windsor Royal Station to ensure the efficient and accurate management of the site, team and the staff contracted to it.

High levels of customer service and operational knowledge required, with excellent management of site staff, contractors, security, maintenance and cleaners as well as 3rd party contractors whilst having due regard to expenditure and current legislation.

Some weekend work may be necessary in order to manage specific works - with time off in lieu during the week

Skills, Knowledge and Values

Skills (People & Technical)

• Health, Safety and Environmental Management - ensuring all legal requirements are met, advising the client and occupiers as appropriate.
• Provide knowledge of the site's performance in client meetings
• Ensure effective collaboration with all key stakeholders, including local authority, BID representatives and Town Centre Manager.
• Provide the highest level of service standards to client and site tenants. With support from the Operations Manager conduct quarterly inspections of tenanted areas with specifically to ensure the tenants' repairing and maintenance obligations areadhered to.
• Work closely with the site surveyor and central support functions to ensure client strategy is executed
• Authorise and review supplier payments and escalate funding issues to the site surveyorEnsuring any incidents are logged on the Riskwise system and insurers are informed. Overseeing the end to end process with support from the Operations Manager.
• Monitor contractor/supplier performance and review RAMS and issue Permits to Work as appropriate. This includes but not limited to security, cleaning, M&E, fabric maintenance, utilities and seasonal decorations etc
• Work closely with the appointed building surveyors re the implementation and management of PPM works in accordance with the 5/10 year PPM Report. Including any other landlord works.
• To manage the implementation and management of any future development works and necessary amendments to servicing and waste strategies etc.
• Proactively identifying, managing and mitigating operational risks, ensuring operational business controls are effective and that policies and procedures are clearly defined and adhered to
• Ability to address multiple issues/tasks each day, including the ability to perform multiple tasks simultaneously and the ability to prioritise timely assignments.
• Assist the Client Director in preparation of service charge reconciliation, setup and manage the budget for the site and ensure expenditure is managed within agreed budget.
• A proven track record of implementing sustainable cost reductions and implementing operational efficiencies
• Overall responsibility for the Riskwise (H&S compliance) system
• A natural leader who is confident, motivational, professional, approachable and comfortable as a hands-on player with a supportive, coaching and mentoring style.
• Ensure the Tenant & Community Liaison Manager has the necessary support with events, commercialisation and community initiatives, in association with the appointed Marketing Consultant.
• Ensure effective collaboration with all key stakeholders, including local authority, BID representatives and Town Centre Manager.
• Provide the highest level of service standards to client and site tenants. With support from the Operations Manager conduct quarterly inspections of tenanted areas with specifically to ensure the tenants' repairing and maintenance obligations areadhered to.
• Work closely with the site surveyor and central support functions to ensure client strategy is executed
• Authorise and review supplier payments and escalate funding issues to the site surveyorEnsuring any incidents are logged on the Riskwise system and insurers are informed. Overseeing the end to end process with support from the Operations Manager.
• Proactive, flexible attitude to changes in the company, IT systems and the role

Values & Behaviour

• Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable

Experience and Salary

Level of Experience / Certifications:

• 4 years experience of working in a similar role
• Health & Safety - IOSH essential NEBOSH Desirable
• IWFM or equivalent desirable

Salary Range (Based on Experience)
GBP 60,000 - GBP 70,000 per annum, depending on experience.