Customer Service Advisor - Cardiff, United Kingdom - Adecco

Description

Job Title: Customer Service Advisor

Contract Type: Temporary

Salary: £11.66 per hour

Working Pattern: Full Time

Our client, a well-established organisation in the customer service industry, is seeking a Customer Service Advisor to join their team near Ocean Way, Cardiff. This is a temporary position, offering an hourly rate of £11.66.

As a Customer Service Advisor, you will be responsible for providing exceptional customer service and addressing inquiries and concerns promptly and efficiently. Your primary duties will include answering customer calls, responding to emails, and resolving any issues or complaints in a professional and courteous manner.

Key Responsibilities:

• Handle a high volume of incoming customer calls and emails
• Provide accurate and timely information to customers regarding products and services
• Resolve customer complaints and concerns effectively, ensuring customer satisfaction
• Maintain accurate customer records and update relevant databases
• Escalate complex issues to the appropriate departments when necessary
• Collaborate with other team members to ensure a seamless customer experience
• Stay up-to-date with knowledge to assist customers effectively

Requirements:

• Previous experience in a customer service role is preferred