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Solihull

    Aftersales Executive - Solihull, United Kingdom - LSH AUTO

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    Permanent
    Description

    We have an amazing opportunity for an experienced Aftersales Executive to join our dealership in Solihull.

    This is a full time role with a basic salary of £27,261 Plus OTE Bonus.

    Benefits:

    Colleague Referral Scheme (£500 - £1000)


    • A range of Mercedes Benz training and leadership programmes


    • Platinum Plus Rewards Scheme


    • Colleague Car Purchase Scheme


    • Eye care Vouchers


    • Life Assurance (4 x annual salary)


    • 31 days holiday (including bank holidays), rising to 38 days with length of service


    • Wellbeing Support


    • Company Pension

    You will be:

  • Taking receipt of vehicles and advising customers of the diagnostic of their vehicle.
  • Actively selling after-sales services to our customers.
  • Scheduling customer orders.
  • Mediating between departments such as Parts, Workshops, Sales and Accounts.
  • Giving comprehensive commercial advice on the extent of work to be done and, if necessary, providing a cost estimate for repair work.
  • You will have:

  • Experience of delivering outstanding customer service for premium and luxury brands.
  • A natural affinity for building rapport with customers and visitors with the ability to upsell where and if possible.
  • Expert knowledge in designing the customer journey and pride yourself on your ability to understand and fulfil our customers' needs and expectations.
  • An appetite for improvement; constantly seeking out new ways to make our customer experience the best that it can possibly be.
  • At least a minimum of 2 years experience working within a sales industry.
  • A full UK driving licence
  • Are you interested in joining a fun loving, passionate, spirited team and you feel up to the challenge, we are looking for you APPLY TODAY



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