Senior Sales Support Coordinator - London, United Kingdom - Financial Times

Financial Times
Financial Times
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

About Us


The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe.

It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do.

FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking.

Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them.

Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them.

It's a job that's never mattered more, and a career that can take you anywhere you want to go.


Our commitment to diversity and inclusion in the workplace


At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued.

We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs.

We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.


Role Overview


To provide a comprehensive sales support service to the United Kingdom & Ireland and CEMEA Content Sales teams ensuring service and efficiency targets are achieved and maintained.

The role is responsible for identifying and delivering process improvements across Marketing, Sales and Support.

The role needs to ensure that all global functions for digital and print are productive, operationally efficient and supporting the achievement of B2B revenue targets.


Main Duties and Responsibilities

  • Support the United Kingdom & Ireland and CEMEA sales teams in the presales cycle, through lead qualification and contract processing for fulfilment and invoicing
  • Manage the Secondary Schools Initiative by being a point of contact within internal departments.
  • Ensure the Secondary Schools Initiative renewal is completed accurately and to specified deadlines
  • Support online order form for 24 user licence from lead conversion to contract creation
  • Create and manage addendums for sales team on both print and digital contracts
  • Support field sales executives with a comprehensive support service including nonstandard contract approval and liaise with Legal and Finance team if necessary
  • Get involved in special tasks or projects, and implementation of process improvement initiatives within the B2B team
  • Assist retention of existing customer base through renewal process
  • Act as a global sales support function working closely with the Sales Support teams in New York and Hong Kong to deliver excellent service
  • Liaise closely with internal departments to resolve customer queries credit control, customer care and circulation departments
  • Liaise with circulation team and external distributors to set up print deliveries
  • Liaise with third part channel partners to set up channel access
  • Run weekly/monthly reports to ensure data on SFDC is up to date and raise areas of improvement where necessary
  • Be the point of contact for distributor and contributor invoices inquiries.
  • Act as the first point of escalation for the UK&I and Cemea sales support team.
  • Deputise for team leader in their absence.
  • Monitor case queues and ensure cases are attended to on a timely manner
  • Assist the sales support team with complex cases
  • Assist team leader with recruitment and training.

Experience/skills you need to be successful in this role

Essential

  • 23 years in support or administration role
  • Strong analytical skills and process review improvements
  • Experience with reporting within SalesForce
  • Selfmotivated with the ability to work on own initiative
  • Excellent communication skills, including process documentation
  • Solution focused problem solving
  • A Client Focus

Desirable

  • Strong team player with the ability to work collaboratively with others across teams
  • Stakeholder management
  • Experience of working as part of a project team
  • Training

What's in it for you? Our Benefits


Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career.

Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages, subsidised gym memberships and Giving Back opportunities.

Full details of our benefits can be found here.


Further Information
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