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Forest Row

    Deputy Head Housekeeper - Forest Row, East Sussex, United Kingdom - Ashdown Park Hotel & Country Club

    Ashdown Park Hotel & Country Club
    Ashdown Park Hotel & Country Club Forest Row, East Sussex, United Kingdom

    2 weeks ago

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    Description

    We are looking for an experienced Housekeeper to assist our Executive Head Housekeeper in managing all aspects of the Housekeeping department and in house Laundry.

    This senior position is pivotal in fulfilling the outstanding experiences that our guests enjoy whilst staying at Ashdown Park.

    We have the added benefit of an established and dedicated Housekeeping team already in place who work their magic behind the scenes, ensuring that the specified standards of performance are maintained whilst achieving maximum guest satisfaction.

    To anticipate guest requirements and take appropriate action to avoid guest complaints.

    To ensure that any guest complaints are resolved and followed up, reporting all incidents to the Executive Head Housekeeper and logging them in the handover book.

    To take responsibility for a smooth and efficient daily co-ordination of all Housekeeping activities. Liaise between Housekeeping and Reception concerning status and availability of rooms.
    To organise any Baby Sitting requests on behalf of the Hotel guests with qualified Child Minders.
    To prepare flowers for guest's rooms and liaise with the Florist for all floral requirements.
    To act as a Sales Person, promoting the image of the Hotel at all times.
    Experience of working within a quality hotel operation
    Due to our rural location you will need your own transport At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about About Ashdown Park Hotel & Country Club :

    Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest.

    With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.

    Why work at Ashdown Park Hotel & Country Club :

    Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown.

    We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you
    To support and reward our staff we offer:
    Generous share of the monthly Service Charge (which is dependant upon overall sales performance)
    Career development with accredited training providers
    Enhanced holiday programme & reward scheme for long service
    Employee Assistance Programme - Hospitality Action
    Meals provided by our talented kitchen team
    We have plenty of free parking
    Generous 'Refer a Friend' bounty incentive
    We also have amazing recognition awards for exceptional customer service
    Reduced price stays in all of our hotels where you are treated like a guest no matter who you are (after successful completion of probation period)
    Discounts available for spa treatments and for food and beverage (after successful completion of probation period)
    Uniform provided
    Smart Penion Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts

    Access to Wagestream which helps you keep track of your earnings in real-time; helps you to save wages; gives you access to a financial health score checker.

    For full details of the benefits on offer please check our website:
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