Print Account Support Executive - Ashton-Under-Lyne, United Kingdom - OT Group

OT Group

Verified Company

Ashton-Under-Lyne, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To manage and facilitate print customer requirements.

Ensure Stock lines are replenished in a timely fashion following CIT procedures
Artwork proofs are checked for accuracy before submission to the client
Manage all bespoke customer requirements and meet all Service Level Agreements
Monitor stocking levels and overstocked lines
Manage quotations and ensure best buying
Ensure all orders are processed in a timely fashion and deadlines are met
Review high value purchase orders
Purchase order/Sales order progress
Take on customer requests for non received goods and follow escalation processes with warehouse and suppliers
Follow month end procedures to ensure all non stocked lines are invoiced, all charges are raised, backorders are monitored for accounts that are assigned to you
In addition;
Implement new print business with the Sales/on boarding new customers as required
Identify areas for improvement in both new and existing accounts
Manage margins of both new and existing print business to meet the minimum requirement
Ensure all standards and procedures are met
Challenge margins with the Sales Team as necessary or escalate if needed
Must have the ability to manage and prioritise own workload to meet existing schedules and tight deadlines
Implement the new Print Software

Undertake all activities in line with Company Health, Safety, and Environmental policies and procedures and participate in the development of a safe and healthy workplace.

Key competencies

Agility - Ability to demonstrate quick decision making. Responsive to customer needs and is focused on delivery. Willing and able to adapt and flex approach to changing business and customer needs.

Partnership - Collaborates across the company and fosters long term relationships internally and externally. Communicates effectively, managing all stakeholders. Promotes effective team working which supports knowledge sharing and a positive and respectful working environment.

Innovation -Proactively seeks ways to improve products, services and processes. Demonstrates a creative approach to solving problems and generating innovative solutions, which may include simplification, automation and digitisation.

Integrity - Takes accountability and owns issues. Finds solutions to challenges and is trusted to delivery consistent high quality outputs.

Qualifications or equivalent experience

Previous Print Customer Service Centre experience
Knowledge of Print Processes
Experience in all aspects of a Print Order from taking an enquiry to delivery and Customer Service experience for all parts of the process

Skills & Knowledge

Attention to detail and be totally service oriented and understand the "customer experience"
Ability to identify key areas for improvement and implement strategic plans
Effective communication and motivational skills
Confident telephone manner
Strong excel skills

Department:
Print
Job Type:Full Time
Job Location:Ashton-under-Lyne
Salary:Dependent on experience