Print Account Support Executive - Ashton-Under-Lyne, United Kingdom - OT Group

OT Group
OT Group
Verified Company
Ashton-Under-Lyne, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
To manage and facilitate print customer requirements.

  • Ensure Stock lines are replenished in a timely fashion following CIT procedures
  • Artwork proofs are checked for accuracy before submission to the client
  • Manage all bespoke customer requirements and meet all Service Level Agreements
  • Monitor stocking levels and overstocked lines
  • Manage quotations and ensure best buying
  • Ensure all orders are processed in a timely fashion and deadlines are met
  • Review high value purchase orders
  • Purchase order/Sales order progress
  • Take on customer requests for non received goods and follow escalation processes with warehouse and suppliers
  • Follow month end procedures to ensure all non stocked lines are invoiced, all charges are raised, backorders are monitored for accounts that are assigned to you
  • In addition;
  • Implement new print business with the Sales/on boarding new customers as required
  • Identify areas for improvement in both new and existing accounts
  • Manage margins of both new and existing print business to meet the minimum requirement
  • Ensure all standards and procedures are met
  • Challenge margins with the Sales Team as necessary or escalate if needed
  • Must have the ability to manage and prioritise own workload to meet existing schedules and tight deadlines
  • Implement the new Print Software


Undertake all activities in line with Company Health, Safety, and Environmental policies and procedures and participate in the development of a safe and healthy workplace.

Key competencies

Agility - Ability to demonstrate quick decision making. Responsive to customer needs and is focused on delivery. Willing and able to adapt and flex approach to changing business and customer needs.

Partnership - Collaborates across the company and fosters long term relationships internally and externally. Communicates effectively, managing all stakeholders. Promotes effective team working which supports knowledge sharing and a positive and respectful working environment.

Innovation -Proactively seeks ways to improve products, services and processes. Demonstrates a creative approach to solving problems and generating innovative solutions, which may include simplification, automation and digitisation.

Integrity - Takes accountability and owns issues. Finds solutions to challenges and is trusted to delivery consistent high quality outputs.

Qualifications or equivalent experience

  • Previous Print Customer Service Centre experience
  • Knowledge of Print Processes
  • Experience in all aspects of a Print Order from taking an enquiry to delivery and Customer Service experience for all parts of the process
Skills & Knowledge

  • Attention to detail and be totally service oriented and understand the "customer experience"
  • Ability to identify key areas for improvement and implement strategic plans
  • Effective communication and motivational skills
  • Confident telephone manner
  • Strong excel skills

Department:
Print
Job Type:Full Time
Job Location:Ashton-under-Lyne
Salary:Dependent on experience
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