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    Customer Service Agent - Leicester, United Kingdom - Markerstudy Group

    Markerstudy Group
    Markerstudy Group Leicester, United Kingdom

    1 week ago

    Default job background
    Full time · Permanent
    Description

    Are you looking to develop your customer service and administration skills?

    We are one of the UK's fastest growing and leading automotive glazing companies, and we put innovation at the heart of our business whether it be robotic lifting devices, wet weather canopies or new windscreen glues that will set even in damp or freezing conditions.

    We lead the industry in the training and certification of our technicians and offer an excellent opportunity for personal development.

    We currently have exciting opportunities for a Customer service agent to join us. Your official job title would be a Deployment Centre Agent and you would be based at our service centre in Leicester

    You will be responsible for:

  • Completion of general administration duties to support the Deployment Centre Supervisor, ensuring % compliance on all documentation.
  • Provide help and support to all colleagues and customers both internally and externally.
  • Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, and the Deployment Centre Supervisor.
  • Provide operational information and feedback to relevant management teams.
  • Liaise closely through clear and timely communication with external customers, technicians and field management.
  • Assist with controlling and replenishing the consumable stocks for the relevant area.
  • Ensure Health and Safety processes are adhered to on all occasions.
  • Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.

    • Ideally, you will have:

  • Ability to work on own initiative and as part of a team.
  • Excellent communication skills both face-to face and via the telephone.
  • Able to demonstrate a good level of competence in planning and organizing own workload.
  • Flexible approach to work demands.
  • Proactive self-motivator and able to work on own initiative.
  • Proficient IT skills

    • Benefits:

  • days holiday
  • 5% Employer Pension Contributions
  • Company sick pay
  • Company Funded Healthcare cash plan
  • Life Assurance 4x annual salary
  • Access to discounts and wellbeing hub
  • Workplace ISA's and Loans
  • Options to add private medical and dental insurance and health assessments at an additional cost.
  • Free annual eye test
  • Cycle to work scheme.
  • Technology scheme

    • What are we doing to help us build a thriving, inclusive community?

    Our ambition is to build a more diverse, equal and inclusive workplace for everyone and we have a mission statement in place to reinforce our commitment. However, that's the easy part

    Our key challenges are...

  • How we continue to nurture positive behaviours in our own culture to foster healthy, happy and collaborative colleagues where performance is recognised and differences celebrated.
  • How we strive to build our own internal community to better reflect the diverse communities we serve.

    • To help us achieve this, we have recently established an employee network called #WeAreMarkerstudy - a body of proactive colleagues with diverse interests and experiences, who have volunteered themselves to be part of a driving force for positive change.

    Change won't happen overnight or without the support of our colleagues, but we are now in a good position to make realistic and manageable plans in order to see them flourish in the future.

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