Sales Operations Specialist - London, United Kingdom - Informa Tech
Description
Company DescriptionAbout Informa Tech
Informa Tech's market-focused business connects communities and audiences across the global Information and Communications Technology industry. Informa Tech informs, educates, and connects the technology community through world-class research, training, events, and media.
We offer an unrivaled reach to decision-makers in the technology marketplace, leveraging over 100 recognized brands trusted for research, information, education, and networking.
Job Description:
Job Description:
KEY RESPONSIBILITIES
- Contract management; is responsible for the data accuracy of the contract process and entries into the business systems
- Owns the inventory tracking process
- Monitors and responds to internal and sales organization requests
- Supports the sales organization with the contract process and client related requests
- Acts as the liaison between media sales and Informa Engage with delivery preparation.
- Is accountable for quality control on client billing, invoicing, and the main point of contact for sales on billing and invoicing
- Conducts audits and reconciles data disparities across systems
- Oversees management of the live floor plan throughout the sales cycle
- Manages the rebook audit process and owns the communication to keep sales and team updated
- Completes monthly billing reconciliation deadlines
- Acts as the liaison between sales and the across Informa capabilities
- Establishes and enforces best practices and data standardization
Qualifications:
Experience & Qualifications
- Understands pre and post sales principles and processes
- Experienced in contract management
- Highly organized with excellent ability to balance multiple projects
- Strong financial knowledge/client billing and invoicing
- Demonstrable experience within a quality control environment, focusing on accuracy of data, delivery, reporting and reconciliation of sold programs.
- Highly organized, with a strong ability to balance multiple projects at once while paying absolute attention to detail
- Focused on the accuracy and timeliness of billing delivery and deadlines
- A strong influencer who is able to coordinate across multiple internal teams including Sales, Informa Engage, Operations and Customer Success.
- Able to communicate conceptual solutions to peers and management effectively
- Exemplary high standards of customer service; motivated and driven to succeed
About Informa
Why work for Informa?
- 25 days annual leave plus bank holidays, 4 days for volunteering and a day off for your Birthday (Holiday runs from January to December)
- Friendly staff who are all "expert's experts" and additional training for development
- Pension match and a range of other entirely flexible benefits to suit your needs 5% Pension Scheme.
- Regular Social Events and Networking opportunities
- Share-Match options become a shareholder
- Eye Care
- Including eye test and glasses
- EAP legal & financial advice, wellbeing, counselling services. Mental health first aiders
- My Active Discounts
- Discounts on a variety of products from fitness, travel and retail
- Flexible benefits
- Critical illness insurance, Pension, Dental, Gym Membership, Dining Membership Card, Cycle to work scheme
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