Technical Help Desk Support/advisor - Bootle, United Kingdom - Moxe Recruitment Ltd

Moxe Recruitment Ltd

Verified Company

Bootle, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working for a leading national energy networks company that repair, renew, refurbish and maintain the country's gas and electric infrastructure.

This company is the leading player in this industry and is looking for talented individuals to join.

With this business, you can be part of a community that fosters entrepreneurial spirit and supports you in your personal development.

WHAT YOU'LL BE DOING
We are looking for someone to be responsible for the provision of day to day support of technical contact from meter technicians (e.g.

faulty / lost / damaged equipment, polling and configuration of meters, smart meter scheming issues, etc.) and for related back-office activity (e.g.

remote updates to smart meters, managing task lists, etc.).

Your key responsibilities will be including but not limited to the following:

Act as a focal point for key internal / external stakeholders, providing responses to their queries, directing / escalating these to the technical support team leader when needed.
Ensure key tasks from management are completed against agreed timescales and escalate as appropriate.
Assist in the integration of new processes and initiatives and deliver continual improvement.
Maintain and update records / reports and identify any risks or faults (e.g. during systems outages) and follow up / escalate where required.
Repair technician's mobile phones and HHUs and work with IT for other data fixes.
Technical contact for field operations (e.g. supporting smart meter scheming issues etc.).
Ensure that all equipment is documented / tracked effectively to ensure that there is a robust method of tracking all assets that are the responsibility of the team (e.g. mobile phone, HHUs, PSUs etc.), to ensure compliance with industry regulations and to enable these records to be presented during annual audits.
Identify areas for improvement in processes and behaviours to enable ongoing benefits, aligned with the culture of Operational Excellence.
Participating in user acceptance testing to support systems enhancements.
Post holder will make day to day decisions on delivery of agreed solutions will be required to escalate where deliverables are outside of agreed tolerances e.g. time, quality, safety and cost.

ABOUT YOU

Excellent verbal and written communication skills plus excellent numerical skills.
Highly developed personal organisation skills encompassing a high degree of accuracy and good attention to detail.
Drive, enthusiasm and ability to work under pressure to tight deadlines.
Ability to work well as part of a team.
Ability to exercise initiative, judgement and to make decisions within the scope of the role.
Ability to prioritise work effectively and to assume responsibility without direct supervision.
A professional and flexible approach to work and supportive of change.
Be proactive in looking for opportunities to improve processes and eliminate waste.
Logical approach to problem solving.