Learner Services Advisor Apprentice at Grimsby - Grimsby Institute Apprenticeships

Grimsby Institute Apprenticeships

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Grimsby, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

practicesdecision-makingThe Grimsby Institute is part of the TEC Partnership, which is a large, innovative and dynamic organisation.

We are now offering a fantastic opportunity to join the Grimsby Institute in the role of a Learner Advisor Apprentice.

If you are a team player who is passionate about helping learners reach their potential, then we want to hear from you

Working week
Monday - Thursday 8.30am-5pm, Friday 8.30am-4.30pm

Total hours per week: 37.5

What will the apprentice be doing?

This post provides essential administrative support to the Learner Services department, undertaking tasks associated with daily operations such as purchase requisitions, and support for the Inclusion Team, Advice Team and Success Coach team.

As part of the Advice team, you will work alongside a team of Advisors who cover reception, switchboard, admissions and financial support.

Duties and responsibilities will include;

To provide an excellent responsive customer service to learners, staff and visitors.
To maintain excellent communicative links with College staff, learners and external users.
To ensure, in collaboration with the Head of Central Support Services, the operating of an efficient range of services for the benefit of all learners and staff.
Contribute towards ensuring the high quality maintenance of Learner Services environments which reflect the Group's Culture and Ethos of providing an outstanding experience for all learners.
Provide administration support to the College as required.
Assist in the maintenance of acceptable learner behaviour across the College.
Make full use of appropriate new technologies to enhance service delivery.
Promote the Group's Learner First ethos, ensuring that the learner experience is uppermost in policy and decision making.
Keep up to date with national developments and local and national best practice.
To participate in the Group Appraisal process and contribute to the overall development of Group staff.
To contribute towards the running of College events such as shows, open events.
To ensure the implementation of all Institute Group policies and procedures within designated areas of responsibility.
Provide support and advice to prospective and existing learners, academic staff and others
Deal with a wide range of enquiries about the professional admissions services provided and acting as the first point of contact for these functions.
Assist in undertaking the processing of enquiries, including entry of new student intakes and tracking of enquiries
Process all types of welfare support funds with regard to submission of same to external and internal payment agencies.
Respond efficiently to enquiries from parents/students/tutors/payment agencies.
Monitor attendance of recipients of funds, by working closely with Tutors and use of MIS information.
Provide clerical support relating to all correspondence with recipients/applicants.
Report to Line Manager on matters relating to all types of welfare funds.
Coordinate and arrange student transport as appropriate.
To meet and greet learners, members of the public and visitors to the College in a friendly and courteous manner.
To direct learners and visitors to the appropriate department / member of staff.
To operate the switchboard, answer phones and transfer calls to the appropriate department / member of staff.
Operate an effective and compliant 'signing in' system for all visitors.
Provide an effective information services to enquirers and current students.

What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Business Administrator Standard
A bespoke programme of technical and vocational training
Functional skills in Maths and English*if applicable

What is the expected career progression after this apprenticeship?
Possible permanent contract upon successful completion of the Apprenticeship and further enhanced industry based training.

Requirements and prospects

Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications
GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

Things to consider

About the employer
The TEC Partnership is one of England's largest providers of further and higher education. With a rich history of developing innovative training and education solutions for the community, the Partnership comprises of the Grimsby Institute, University Centre Grimsby, Scarborough TEC, formerly known as Yorkshire Coast College, East Riding College, Skegness TEC, formerly known as Lincolnshire Regional College, The Academy Grimsby, which offers an alternative educational route for gifted 14-16 year olds, and Career 6, the