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    Administrator for PALS team - Ilford, United Kingdom - NELFT NHS Foundation Trust

    NELFT NHS Foundation Trust
    NELFT NHS Foundation Trust Ilford, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    Joining #TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

    The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

    Find out more about NELFT careers and what makes our Trust a great place to work, in this video

    Job overview

    The NELFT Patient Experience Directorate are looking to recruit a Band 3 administrator to work alongside the Patient and Liaison Service ( PALS ) – to co-ordinate and deliver administrative support to the team. The post holder will need excellent IT skills and a kind and compassionate personality.

    At NELFT we firmly believe that people who use our services and those that support them have a key role in helping us improve the services we currently provide and in helping shape the design and delivery of future services.

    NELFT offers a range of paid Involvement opportunities for those who use their community health and /or mental health services, including child health services, to share their views, ideas and expertise.

    We are looking for someone who has a warm and friendly demeanour , good communication skills and will work in line with the Trust Values

    The core responsibility of this role is to provide high quality administrative support to the PALS team and to speak with Patients , carers and members of the public in professional and empathic way.

    Main duties of the job

  • To provide high quality administrative support to the PALS team
  • To work closely with the PALS Officers and the Complaints Team.
  • Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
  • Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or written correspondence, within agreed time limits.
  • Manage and maintain an robust efficient administrative system on behalf of others and will comply with Corporate and Information Governance requirements.
  • Draft general correspondence on behalf of own service.
  • Work without supervision
  • Ensure workload is managed and prioritised appropriately.
  • Participate in induction and orientation of newly recruited administrative staff and temporary staff.
  • Establish and maintain filing systems include the team database and share drive
  • Arrange and take minutes or notes at meetings

    • Working for our organisation

    Starting with NELFT

    NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

    Probationary Period

    This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

    High Cost Area Supplement

    This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436).

    COVID-19 Vaccination

    We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.

    We reserve the right to close this vacancy early should sufficient applications be received.

    Detailed job description and main responsibilities

    Please see the attached job description and person specification for further details on the vacancy.

    Person specification

    Qualification

    Essential criteria

  • NVQ level 2 or equivalent standard of literacy and numeracy
  • NVQ Administration/Customer Service Level 3 or equivalent level of proven experience
  • Evidence of continuing professional development

    • Desirable criteria

  • Experience of dealing deadlines

    • NELFT Values

    Essential criteria

  • Demonstration of Trust Values

    • Desirable criteria

  • Experience of working in customer facing roles

    • skills

    Essential criteria

  • Basic awareness of IT and IT skills
  • Excellent interpersonal skills in a customer focussed environment
  • Able to use own initiative and work without supervision
  • team player
  • prioritise workload

    • Desirable criteria

  • Working in an NHS environment

    • other

    Essential criteria

  • Able to work under pressure

    • Desirable criteria

  • experience of dealing with challenging calls

    • Benefits

    We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

  • A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
  • A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a 'Top 10 Family Friendly Employer' from the Working Families Charity.
  • Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
  • Detailed information about our wellbeing and benefits offer can be found in this link.

    • As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time hours or another flexible pattern.

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