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Ilford

    Administrator for PALS team - Ilford, United Kingdom - NELFT North East London Foundation Trust

    NELFT North East London Foundation Trust
    NELFT North East London Foundation Trust Ilford, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    The NELFT Patient Experience Directorate are looking to recruit a Band 3 administrator to work alongside the Patient and Liaison Service ( PALS ) - to co-ordinate and deliver administrative support to the team. The post holder will need excellent IT skills and a kind and compassionate personality.

    At NELFT we firmly believe that people who use our services and those that support them have a key role in helping us improve the services we currently provide and in helping shape the design and delivery of future services.

    NELFT offers a range of paid Involvement opportunities for those who use their community health and /or mental health services, including child health services, to share their views, ideas and expertise.

    We are looking for someone who has a warm and friendly demeanour , good communication skills and will work in line with the Trust Values

    The core responsibility of this role is to provide high quality administrative support to the PALS team and to speak with Patients , carers and members of the public in professional and empathic way.

    Main duties of the job

  • To provide high quality administrative support to the PALS team
  • To work closely with the PALS Officers and the Complaints Team.
  • Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
  • Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or written correspondence, within agreed time limits.
  • Manage and maintain an robust efficient administrative system on behalf of others and will comply with Corporate and Information Governance requirements.
  • Draft general correspondence on behalf of own service.
  • Work without supervision
  • Ensure workload is managed and prioritised appropriately.
  • Participate in induction and orientation of newly recruited administrative staff and temporary staff.
  • Establish and maintain filing systems include the team database and share drive
  • Arrange and take minutes or notes at meetings

    • About us

    Starting with NELFT

    NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

    Probationary Period

    This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

    High Cost Area Supplement

    This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436).

    COVID-19 Vaccination

    We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.

    We reserve the right to close this vacancy early should sufficient applications be received.

    Job description

    Job responsibilities

    Please see the attached job description and person specification for further details on the vacancy.

    Person Specification

    Qualification

    Essential

  • NVQ level 2 or equivalent standard of literacy and numeracy
  • NVQ Administration/Customer Service Level 3 or equivalent level of proven experience
  • Evidence of continuing professional development

    • Desirable

  • Experience of dealing deadlines

    • NELFT Values

    Essential

  • Demonstration of Trust Values

    • Desirable

  • Experience of working in customer facing roles

    • skills

    Essential

  • Basic awareness of IT and IT skills
  • Excellent interpersonal skills in a customer focussed environment
  • Able to use own initiative and work without supervision
  • team player
  • prioritise workload

    • Desirable

  • Working in an NHS environment

    • other

    Essential

  • Able to work under pressure

    • Desirable

  • experience of dealing with challenging calls
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