Mandarin Speaking Coo - London, United Kingdom - ABL Recruitment

ABL Recruitment

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Title:
Chief Operating Officer (COO)

Languages:
Mandarin and English

Salary:
£100,000-£160,000 + additional executive benefits

Location:
North London

Sector:
Restaurants & Hospitality sector

Company:
This is one of the most exciting companies to join, and at a pivotal time in their development.

This company is looking for a COO to take control of all operational aspects of running this profitable and expanding organisation The company currently has 20+ restaurants in the UK that operate on a franchise basis and these individual restaurants will source most of the products and services they need (ovens, ingredients, training, general advice etc) from a centralised procurement hub leverages its buying power to get best prices for franchisee clients.

The savings made are then passed back to the franchisees in order to help them become more successful

Your role _in a nutshell_:

The COO will be responsible for:

Overseeing the
operational day to day /business activities of all the franchised restaurants in UK and Ireland

-
Communicating regularly with franchisee. Analysis of financial data

Quality monitor: advising on performance issues and assisting them identify where improvements can be made

DUTIES
1)
Operational day-to-day Business Support

Helping franchisees create solid business plans with a view to improving profits
Developing and then implementing businessbuilding strategies
Implementing promotions
Trend identification: Help the franchisees identify new eatingout and menu choices and adapting their offering

2) Communication & analysis:

Be accessible to franchisees and maintaining an "open door" communications policy
Ensure that franchisees are aware of contractual obligations and communicating performance KPI's
Providing forecasting and planning advice in order to help drive the business forward
Analysing financial and operations data, including procurementrelated information
Managing budgets and producing P+L 's
Regular reporting to the Director in the head office

3) Quality Monitoring

Meeting franchisees at their restaurants to assess the condition of the restaurant
Evaluating the quality of the inrestaurant customer experience. Checking reviews
Ensuring that all Health & Safety and Food Hygiene standards are met and surpassed
Checking that all staff employed have the correct contracts and business terms
Create staff training schedules depending on the needs of the teams

REQUIREMENTS

Operational experience within the hospitality industry (restaurants, hotels or catering businesses) in UK
Team management experience
Numerate and able to make datadriven recommendations
A passion for the restaurant sector
Fluent Mandarin and English (required)
Car driver (to attend restaurant visits)