Member Support Adviser - Doncaster, United Kingdom - Hunter Merrifield

Hunter Merrifield

Verified Company

Doncaster, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Pay:
£22.24ph

Location:
Doncaster - DN4

Hours: 35 per week

Start:
Monday 27th March

Duration: 1-2 months (covering sickness)

Work Pattern:
hybrid with 3 days in the office, two days at WFH

Duties will include:

To refer members who require representation to the appropriate regional office providing details of advice already provided and full details to enable the efficient allocation of members to relevant caseworkers.
To record enquiries and advice given on the casework recording system accurately and in a timely manner.
To review members proposed settlement agreements and liaise with appropriate parties to ensure the best possible terms can be achieved. Providing written advice to members on the terms and effect of signing each agreement and taking personal responsibility for own case load, file management, maintaining systems and following processes at all times.

What do you need:

Ability to evaluate information to respond to a range of member enquiries, within established policies and guidance.
Experience of exercising judgement and making decisions, within accepted parameters
Ability to manage difficult and sensitive conversations in a calm, confident and efficient manner.
Analytical approach to problem solving.
Good communication and diplomacy skills, including active listening skills and the ability to relate to a range of people in a range of situations.
Ability to write clearly and concisely.