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    Energy Operations Specialist - Nottingham, United Kingdom - E.O.N Worldwide

    E.O.N Worldwide
    E.O.N Worldwide Nottingham, United Kingdom

    Found in: Jooble UK O C2 - 6 days ago

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    Description
    We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy. We're also here to make this whole energy thing way easier for our customers. That means providing exceptional service and using state-of-the-art tech to do it.
    Driving positive energy.

    Are you passionate about customer service and delivering the ultimate customer experience? Have you ever wanted to work in an environment where you're trusted to make the decisions? We're all about building sustainable futures and we're doing that by making energy accessible to all.

    ON Next we're a hybrid company so we split our working week between home and your dedicated hub. We call them hubs instead of offices - at E.ON Next we're a family and our hubs are where we get together to catch up, collaborate and host our weekly socials (In terms of our working environment, we strive ourselves on offering flexible hybrid working approach, where you are expected in the office 2-3 days a week.

    As an Credit Operations Energy Specialist you'll be part of our customer operations and have the most important job - wowing our customers.

    You'll be empowered to look after all our customers, dealing with everything from billing to meter exchanges - making our customers happy in every interaction.

    You'll engage with industry stakeholders and customers alike over the phone and via email.

    Don't worry if you don't know a lot about energy - we provide full training to equip you with the skills and knowledge needed to create an amazing customer experience.

    ON Next we learn and grow together every day and we'll expect you to come up with solutions to help us consistently improve the company.

    Good English skills both written and verbal
    Ability to think on your feet in a fast-paced environment
    26 days holiday plus bank holidays AND a guarantee of your birthday off
    ~ Access to a variety of flexible benefits such as buying extra holidays, discounts on days out, meals and retail vouchers plus many more
    ~ Work life balance - we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.
    ~ Working environment:
    Flexible hybrid working, 2-3 days a week in Trinity House for Notts based or Granite House for Leicester.

    Interviews followed by the induction will be held at our Nottingham Hub, after training is completed the successful Leicester candidates will be based at our Leicester Hub - Granite House, Syston.

    Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
    Applicants should be available without any annual leave for the first 8 weeks.
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