Service Coordinator - Basildon, United Kingdom - Konica Minolta

Konica Minolta
Konica Minolta
Verified Company
Basildon, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Role:
Service Coordinator

Location:
Remote location, must be commutable to Manchester or Basildon to attend team meetings when required

Package:
£23,000 - £25,000, plus a discretionary 10% bonus


We are looking for experienced call handlers and organised call centre coordinators to join our newly formed team of Service Coordinators at Konica Minolta.

In this role you will be responsible for assisting in coordinating our service support teams workloads, ensuring that our customers maintenance and repairs are met with great customer service and a timely response


Who we are:


Here at Konica Minolta, we are leaders in the provision of managed print and document workflow solutions, enterprise content management and technology optimisation.

As this landscape changes, we're adapting - join us on our journey to transform our digital software offerings


What is it like working at Konica Minolta?

  • We are centred on embracing a #growthmindset, inspiring excellence and encouraging teams and leaders to bring their best each day.
  • Be part of a company that has been certified by the Top Employers Institute for 6 years in a row
  • Join Employee Network Groups to drive our wellbeing and diversity & inclusion initiatives
  • We are a choice based working employer, work anywhere that will allow you to bring your best self to your role

What we are looking for:


To be successful in this position:

  • Good geographical knowledge of the UK, experience of planning for nationwide field-based teams ideal.
  • Strong customer service skills
  • Excellent organisational skills and a proactive mindset
  • Selfmotivation, ability to work well as a small team
  • Able to multitask and work to agreed deadlines
  • Excellent timekeeper and reliable
  • Ability to plan and organise workloads effectively

What do you get in return:

  • 26 days holiday, plus bank holidays, and the option to purchase more days if needed
  • Training and support with our UK based training academy
  • Access to some amazing learning tools, including a license with award winning learning content provider Cornerstone Anytime, as well as a range of courses everything you need to help you develop your career pathway and meet your ambitions.
  • Life assurance options
  • A generous pension plan, invest your contributions to maximise your pension pot
  • Discounts on activities, technology and restaurants
  • An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing
  • Free eye test voucher
  • An extra paid day off to dedicate to volunteer projects
  • An extra paid day off to focus on your mental health

Don't meet every single requirement?

Salary:
£23,650.00-£25,000.00 per year


Benefits:


  • Additional leave
  • Company events
  • Company pension
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Health & wellbeing programme
  • Paid volunteer time
  • Private dental insurance
  • Referral programme
  • Sick pay
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:


  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person


Reference ID:
Service Coordinator (1138)
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