1st Line Customer Support - Manchester, United Kingdom - Konica Minolta

Konica Minolta

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role: 1st Line Customer Support

Location:
Manchester, hybrid role (3 days a week in the office)

Start Date: 5th February 2024

Working Pattern:
Monday - Friday, no weekends or evenings, 37.5 hours per week

Package:
£25,000, plus a discretionary 10% bonus

We are looking for 7 x 1st Line Customer Support colleagues to be part of a new team based in our Manchester, Spinningfields office.

You'll be answering the phone to existing customers, resolving incidents and service requests, and triaging them to our other support functions if required.

You'll need to be tech savvy and have excellent verbal communication, acting professionally and displaying empathy with our customers.

You'll also have excellent written communication, to be able to capture data and have attention to detail whilst listening and actioning.

As this is a new team, although this is a hybrid role (3 days a week in the office), in the initial training period you may be required to come to the office more regularly so please keep this in mind when applying

What we are looking for:

To be successful in this position:

You'll have experience in telephony customer service
You'll have good IT skills, working with Microsoft Office and able to pick up new systems easily
You'll display excellent verbal and written communication
You'll be able to demonstrate and create empathy and will have a focus on the customer
You'll be able to multitask listening, recording and actioning whilst on the phone

Experience with SAP, Service Now (or other ticketing system) and understanding of government legislation regarding data protection and security is desirable

What do you get in return:

26 days holiday, plus bank holidays, and the option to purchase more days if needed
Training and support with our UK based training academy
Specific learning courses, paid for by Konica Minolta, with the option of a LinkedIn Licence at no extra cost to the individual.
Life assurance options
A generous pension plan, invest your contributions to maximise your pension pot
Discounts on activities, technology and restaurants
An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing
Free eye test voucher
An extra paid day off to dedicate to volunteer projects
An extra paid day off to focus on your mental health