Claims Customer Advisor - Liverpool, United Kingdom - Adecco UK

Adecco UK

Verified Company

Liverpool, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Claims Customer Advisor you will be the first point of contact for our customers. Main duties would involve placing and answering calls (no sales or cold calling) and capturing all the relevant information efficiently and accurately, whilst providing an excellent customer experience.

This is an amazing opportunity for someone with experience within customer service & admin field, and who is looking for career development

The Role:

Based in Liverpool city centre
Fulltime vacancy
Salary: £ 2022k per annum
Operating hours: Mon-Fri: 9am 5pm
Excellent training and development
IT equipment provided

Duties:

Scanning and manual processing claims through use of computerised system
Liaise with practitioners, policyholders and business partners
Accounts management updating any changes to policyholder details and send out updated schedules
Follow compliance standards
As required, provide cover on the Telephony team ensuring that inbound telephone enquiries are handled in a courteous and efficient manner
General Admin

Experience, Skills, and Attributes

Excellent Communications & Customer Service Skills with people at all levels
Ideally previous experience within a telephonebased environment
Professional approach at all times
Great written, oral, and interpersonal skills
Enjoy a busy environment
Ability to work on own initiative
Attention to detail crucial

Adecco is an equal opportunities employee.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Anna Zygler