Client Services Coordinator - Mansfield, United Kingdom - Exclusive Networks Limited

Exclusive Networks Limited

Verified Company

Mansfield, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market.

With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.

At Exclusive Networks, we are passionate about making a difference.

That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.

Our benefits include:

24 days holiday plus Bank holidays, increasing with service
Your birthday off
Bonus Scheme
Volunteer Day
Hybrid Working
Ongoing learning and development
Health care scheme
5% Matched pension scheme
Beer fridge and social events
Cycle to work scheme
Free parking
Enhanced maternity and paternity leave and more

DUTIES AND RESPONSIBILITIES |
About the role
As the Services Co-Ordinator you will manage the end-to-end service delivery process for local and global projects.

Providing contract management support to our Service Delivery Managers, and work with internal teams to provide the highest level of customer service to our clients.

As the Services Co-Ordinator, you will:

Manage contracts from initiation to closure, ensuring compliance with contractual terms and conditions, service level agreements, and client expectations.
Coordinate with internal and external stakeholders and a wide variety of internal teams, to facilitate smooth and timely service delivery and contract administration.
Prepare and maintain accurate and uptodate records of contracts, service orders, invoices, payments, change requests, issues, risks, and performance reports.
Monitor and report on the status and performance of service delivery and contracts, identifying and escalating any issues or risks that may affect the quality or timeliness of service delivery or contract fulfilment.
Prepare reports and invoices for clients and management from our CRM.

QUALIFICATIONS AND EXPERIENCE |
About you

The ideal Services Co-Ordinator will have:

A good understanding of the IT Industry, with at least one year of experience in service delivery, customer service, or project co-ordination in a similar industry/s
Excellent communication, organisational, and problemsolving skills with the ability to work under pressure and meet deadlines.
Proficiency in Microsoft Office (mainly Excel, Word and PowerPoint) and other relevant software.
Experience in using and understanding CRM systems
A customer and teamoriented attitude with a willingness to learn and grow.

WHO ARE EXCLUSIVE NETWORKS? |
About the company
We are proud to be an Equal Opportunity Employer.

We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers.

We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic.

Employment decisions are made solely on the basis of qualifications, merit, and business need.

HP

Job Types:
Full-time, Permanent

Benefits: