Dispatch Operator - Manchester, United Kingdom - Greater Manchester Police

Greater Manchester Police
Greater Manchester Police
Verified Company
Manchester, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Number of Posts
Various


Advertised

INTERNAL AND EXTERNAL APPLICANTS

Branch/Division
Force Contact Centre


Location
Various


Grade
Grade D/E


Rank
Not applicable


Leadership Level
Peer Leader


Contract Type
Permanent


Hours
36.25 hpw, shift working (24/7, 365 days a year, including bank holidays)


Hours
Full time


Advertised Salary
£24,921 - £29,874 + Allowances


Shift Allowances/Enhancements/ Additional Info
Shift Allowance
Weekend Enhancements
Uniform Required
Medical Required
Assessment / Test Required


Advert

Can you handle it?
Policing is not simply a job for police officers. It actually requires a large multi-disciplined team, working together and making best use of the skills and resources available.

Our offer
The contact management team at Greater Manchester Police respond to 2 million calls for help annually. As a part of our team you will demonstrate compassion, resilience, respect, problem solving and teamwork.

As a Dispatch Operator you will work as part of a team to deploy officers to incidents, manage the incident summary queue with divisional supervision, monitor and manage the radio and provide ongoing backup and support to officers to ensure that they have all the relevant information when attending an incident.

You will monitor the welfare of all officers by responding to radio transmissions and carrying out periodic checks on officers despatched to incidents together with carrying out incident background checks using PNC and other GMP resources and inform operational officers of the findings and any bail terms as well as providing a high level of customer service.


Rewards
We are looking for flexible people who can work shifts. This will be rewarded with market beating enhancements to pay and generous annual leave entitlement.

In addition to making a difference to the people of Greater Manchester, you will receive extensive training giving you the knowledge you will need to effectively manage contact.


How do I apply?

Within your CV please answer the following questions in no more than 300 words per each question:


  • Provide examples of your past experiences working in a busy Customer Services environment. (300 words)
-
Give an example of a time when you have been required to gather comprehensive information, and how you have accurately recorded this information. (300 words)
-
Describe a time when you have worked as part of a team to achieve a specific goal. What did you do and why? (300 words)
Please note, if appointed, the initial training course will be four weeks Monday to Friday hrs) followed by mentoring on a 24/7 shift basis. No leave will be granted/accepted during the training period.

These posts are based at Force Headquarters, Northampton Rd, Manchester, M40 5BP and Claytonbrook Operational Communications Room, 2 Claytonbrook Road, Openshaw M11 1PP.


These posts attract 20% shift allowance and 14.90% weekend enhancement. The basic salary is £24,921 p/a, along with added allowances, however, please note that shift allowances and weekend enhancements are not payable during the initial training period.

Closing Date

31 Mar 2024

Assessment Date

1 Jun 2024

Recruitment Team Contact

Millie Egan / Jacob Gill

Other Information

Please refer to the attached Job Description for further details regarding the skills required to do this role. The Job Description has been signposted to indicate at which stage of the process each criteria will be tested.***
The Equality Act 2010 makes it unlawful to discriminate against a disabled person in all areas of employment, including recruitment. The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/ or the working environment providing it is possible to do so.

Should you require reasonable adjustments during the recruitment process, please let us know during the selection process.

Please note that you will be required to provide an educational psychologist report in support of any adjustments.

What is the Residency Criteria?

To be eligible for appointment as a member of police staff, you must be a British citizen or a citizen of a country that is a member of the European Economic Area (EEA) or Switzerland. Commonwealth citizens and foreign nationals are also eligible but only if they are resident in the UK free of restrictions.

After 30 June 2021, nationals of the EEA or Switzerland will also need to provide evidence that their stay is free from restrictions.

In the context of EEA nationals, we are content that pre-settled status counts as free from restrictions.
**Greater Manchester Police have been informed of potential personal tax implications for members of the 1987 Police Pension Scheme, who retire and take a pension between the ages of 50 and 54 inclusive and then take up emplo
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