Mercedes-benz Host - Weybridge, United Kingdom - Hedin Automotive London Ltd

Hedin Automotive London Ltd

Verified Company

Weybridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us:

Hedin Automotive London in the UK operates across 4 sites in South London at Brooklands, Croydon, West Bromley and Dartford.

It is 100% privately owned by Hedin Group who are the second biggest privately owned Motor Dealer in the world operating 260 car dealerships, 46 brands across 13 countries with approximately 8300 employees.

Position:

We have an opportunity for a
Service
Host to join our
aftersales team at our Mercedes-Benz
Brooklands Dealership, on a permanent full/part time basis (we can talk) Monday-Friday with potential Saturday's on a rota basis.

Brooklands is located in the truly amazing
Mercedes-Benz World brand centre, considered the most prestigious showroom in the UK

About you:

Being the first point of contact you will provide an exceptional experience for customers visiting our Service department.

You will be an ambassador for Hedin Mercedes-Benz and responsible for creating a great first impression, facilitating a smooth and timely service/repair visit.

About the role (Overview):

Key but not exhaustive list of typical duties:

Ensuring Service check in and handover process for all visiting customers is followed.
Customer interactions meet the brands expectations and to support through excellence customer service programme.
Greeting all booked service guests into the showroom.
Taking keys and details from customers who would like to 'Quick Drop' their vehicles.
Greeting all nonappointed service walk in guests into the showroom, qualifying their enquiry.
Maintaining the up keep of the waiting area and any refreshments or comfort needs required by our customers
Managing the service message board ensuring the team are aware of messages to be responded to

Benefits:

Opportunity to join our great value colleague lease car scheme
23 days holiday pa, rising to 25 after 2 complete years' service
Company pension scheme
In service Life Assurance
Employee Referral Scheme
Access to Employee Assistance Programme and Mental Health First Aiders
Friends and family discounts for Service and Repairs
Access to online benefits platform offering cycle to work, schemes shopping discounts and more.
Long Service Recognition
Career development and progression both in the UK and abroad.
Hedin Automotive London Ltd are an equal opportunities employer. We are committed to a working environment that is inclusive and free from discrimination, we also provide our people with opportunities to develop their career as well join any of our internal working groups used to enhance and shape our future._

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