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    Development Analyst - Leeds, United Kingdom - Arbor Education

    Arbor Education
    Arbor Education Leeds, United Kingdom

    1 week ago

    Default job background
    Description
    Central Leeds & Lincoln offices - Hybrid working
    ~8am - 5pm Monday - Friday working hours (no weekends or bank holidays)
    ~ Fantastic development opportunities
    ~ Rapidly growing tech company
    ~ An opportunity to make a real difference in the world of education


    We are looking for a customer service superstar who is passionate about giving the very best service and helping our users with first line enquiries.

    You will be a main point of contact for a variety of users within the school, resolving queries via telephone, email, and webchat in a timely manner.

    Our customer team are enthusiastic, friendly and dedicated experts, all working together to provide the best possible service to our schools

    Identifying any risk and relaying the information to relevant teams, working well internally.
    Ensuring queries/complaints are resolved for clients within service level agreements (SLAs).
    Helping to write up further FAQs and online guide materials.
    Have met key team members from Projects, 2nd Line and Digital
    Understand our internal systems and processes as well as helping us to make these more efficient
    Be a key part of our feedback process, helping product, project and engineering teams
    Be part of our ongoing scaling projects to help our customers in a variety of channels including webchat
    Enjoys investigating a problem and coming up with creative solutions.
    Experience using a CRM or MIS system or at least the ability to learn new systems quickly
    Proficient in spoken and written English.
    At Arbor, we're on a mission to transform the way schools work for the better.
    Heavy workloads, constant change, admin pressure on teachers and staff at every level... sometimes it feels like this is just part and parcel of school life today. And it starts by giving everyone the right tools and technology for the job.

    We're building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.

    Ultimately, we're here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.

    A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more
    ~32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
    ~ Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
    ~ Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
    ~5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life
    ~ Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme)
    ~ All of our roles champion flexible working and we are happy to discuss what this means to you
    ~ Social committees that plan team, office and company wide events to bring people together and celebrate success
    ~ Dog friendly offices

    Once your CV has been shortlisted by our People Team, Sophie (Office & Culture Manager) will be in touch to schedule a 20-30 minute introductory call.

    Our 1st stage interview takes place with Chloe & Liz (Support Team Leads) online - we use Google Meet for the majority of our video interviews.

    Arbor Education is an equal opportunities organisation

    Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.


    Refer a friend:

    You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200 Simply email: -education.

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