- Service delivery
- Take and return support line calls providing helpful and professional information and support to service users on a range of practical and emotional issues.
- Answer emails and social media queries from service users providing support and information.
- Moderate online community forum, keeping users safe in a supportive environment while encouraging them to engage with each other.
- Record all contacts and cases accurately within our database so we can report on statistics and impact.
- Adhere to all support services policies and procedures, and be aware of the boundaries that are in place.
- Maintain your NMC registration. Sharing expertise with the organisation
- Provide blood cancer expertise to the rest of the organisation.
- Plan and deliver training on blood cancer topics to other teams in the organisation.
- Support longer-term projects across the organisation which require clinical input and contribute to Blood Cancer UK's strategy and mission.
- Service improvement
- Develop and improve our support services, eg team processes, data collection, equality diversity and inclusion.
- Contribute to the development of new, innovative nurse-led services, think creatively about new ways of getting support out to our community.
- Support our Clinical Engagement Manager to build relationships with external healthcare professionals and promote our services to hospitals.
- Attend external events as required to represent Blood Cancer UK and promote our information and support services. THINGS WE ALL DO
- Promote Blood Cancer UK's vision, mission and core values.
- We're all fundraisers. This is slightly different for all roles, and your team will have fundraising KPIs and objectives we all work to.
- Attend and assist at Blood Cancer UK events and activities as required (NB this involves evening and weekend work).
- Be an effective ambassador for Blood Cancer UK at any activity.
- Adhere to Blood Cancer UK's policies and procedures.
- Do any other reasonable things your manager needs you to do.
- Essential health sector knowledge and experience:
- Registered NMC nurse
- Substantial recent/current experience in haemato-oncology at Band 6 or above
- Understanding of the needs of blood cancer patients and their loved ones
- Experience working with vulnerable adults needing support across different mediums
- Knowledge and understanding of the NHS and health and social care issues
- Working knowledge of data protection, confidentiality, and safeguarding policies
- Essential skills and strengths:
- Excellent written and verbal communication skills, able to communicate effectively over emails, short messages and telephone
- Good ICT literacy, including experience of handling data in a CRM system or similar
- Open-minded and creative when thinking about service improvements
- Enthusiasm for using insight and data to inform decision-making and service improvement
- Happy to work remotely and flexibly, including some evening and weekend shifts
- 30 days annual leave PLUS bank holidays
- Generous pension scheme and Life Assurance
- Enhanced maternity, paternity and adoption leave, as well as study leave and a day off to move house
- Wellbeing is a priority for us, we offer a wide range of individual and team support in our Wellbeing Hub
- Our Academy is our in-house Continued Professional Development (CPD) learning and development programme, including an internal mentoring scheme. We have organisation-wide focus days, which are days set aside for you to focus on your own development, without being interrupted by emails and meetings.
- Cycle to work and season ticket loans
- Opportunity to take sabbaticals You can find full details about our on our .
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Support Service Nurse - London, United Kingdom - Blood Cancer UK
Description
Support Service Nurse
We are looking for a positive people-focussed and forward-thinking Support Services Nurse, with substantial recent/current experience in haemato-oncology at Band 6 or above, to join our team and provide high-quality information and support to people affected by blood cancer. Working via a range of mediums including phone, email, social media and online community forum across a 6-day-a-week service, you will play a central role in working towards our mission of being the generation to beat blood cancer. We welcome applications to work full time or part time, minimum 28 hours a week, please specify the hours you wish to work in your cover letter. Application Deadline May 14, 2024 Department Research, Services & Engagement Employment Type Permanent Location London/Hybrid Workplace type Hybrid Compensation £41,000 - £45,000 / yearKey Responsibilities
MAIN RESPONSIBILITIESSkills, Knowledge and Expertise
About Blood Cancer UK
FLEXIBLE WORKING & OUR BENEFITSWe welcome conversations about part time working, job shares, and all forms of flexible working right from application stage. You can get in touch with us at if you want to ask us anything about flexible working.
Benefits: We think our benefits are brilliant, and the majority start from day 1. These are just a few of them:
Location: Working agile means we changed from having a culture where people are expected to be in the office from 9am to 5pm to one where we're much more focused on what they deliver. We've built a positive culture where autonomy, trust, wellbeing and flexibility allow us to recruit and retain the very best people. We recognise that teams still need to come together regularly to develop relationships and strengthen collaborative working. Therefore, for the majority of roles, your contractual place of work will be one of our offices. The expectation for how often you will be required to attend the office is outlined in the job profile and will be discussed with you. Details about our hybrid and (including how travel expenses work) can be found on our .
HOW TO APPLY
We ask you to send us a CV and cover letter. In your cover letter, we'd like to know why you're interested in working with us at Blood Cancer UK. It's also helpful if you tell us why you think you are a great candidate for this role based on the skills, knowledge and expertise section above. Your cover letter doesn't have to be too long, 1-2 pages is ideal. Please don't add photos or graphics to your CV, as we use blind shortlisting at this stage of the process.
Full details about our recruitment, including how we use blind shortlisting and what to expect at each stage of the process can be found on our . Sometimes we close our vacancies early, usually because we have had a lot of great applicants, so we'd always encourage you to apply early rather than wait until the deadline.
WHY WORK AT BLOOD CANCER UK?
We're the 9th best charity in the UK to work for according to Best Companies 2021
We started because of Susan, we'll get there because of you.
Blood Cancer UK was started by one family who lost their daughter, Susan, to blood cancer, and that history and sense of family continues to shape who we are today. When you join Blood Cancer UK, you don't just become an organisational employee – you become part of a collaborative community dedicated to funding research into beating blood cancer that includes some of the most inspiring people you'll ever meet.
And we're not that far away from beating blood cancer. We're confident we can do it within the next generation, and this makes us hugely ambitious and gives us a sense of real urgency. It also means we're changing quickly as an organisation as we constantly challenge ourselves and strive to become more and more effective. This pace of change means working here isn't for everyone. But if you're excited by the chance to work in a fast-paced, agile and supportive environment with the focus and ambition to beat blood cancer this could be the place for you We focus on results rather than time spent at a desk, so we deliver more for people affected by blood cancer.
Blood Cancer UK offers the chance to work for and with people affected by blood cancer, and the opportunity to advance your career and develop your skillset whilst taking on exciting new challenges and making your mark.
EQUALITY, DIVERSITY & INCLUSION
We are committed to actively promoting equality, diversity, and inclusivity. Read our which reflects our strong drive to change in this area.To this end we would welcome approaches from individuals from underrepresented groups, including minoritised communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
You can read some examples of how we can support you through the application and interview process
Documents
Support services nurse job pack finalClick to viewOur Hiring Process
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