Contracts Manager - Sully, Vale of Glamorgan, United Kingdom - Mrs Buckét

Description

Job Description

Benefits

Monthly Reward and Recognition scheme

Commission Scheme

Investment in your personal development

Competitive colleague and customer referral scheme

Regular company events

Purpose:

We have an exciting opportunity to join us and lead a team at our growing list of prestigious clients within South Wales.

We are looking for someone that can take the lead at site level and ensure we are delivering operational excellence for our client. You will need to demonstrate flexibility, excellent communication across all levels of the organisation, be able to challenge poor performance where needed to ensure we are delivering great customer experience. The ability to build and maintain good relationships is critical for this role.

Reporting to a Divisional Manager, you will be responsible for leading a team who deliver a quality service and demonstrates our company values every day. A varied role, you will need excellent organisational and planning skills, as well as strong people management and be an inclusive leader.

Key Responsibilities

• Role model our values consistently with the team and client
• Ensure that all company policies and standards in relation to legislative requirements are complied with and applied thoroughly and equitably across the area
• Effectively manage team member attendance and monitor absence levels as well as effective scheduling
• Be the first line in any Employee relations issues
• Ensure all colleagues receive the appropriate training for their role
• Ensure all colleagues receive effective onboarding and are set up for success from day 1
• Work with team members to ensure all aspects of the their role are clear and identify any gaps in skills/training which impact on the ability to deliver quality customer service
• Ensure all audits are carried out diligently and on time in line with company policy
• Working with your Divisional Manager ensure that high quality team members are recruited, retained and developed utilising the Cleaning Academy
• Work with the Customer Service Co-ordinator to resolve customer queries and complaints, including root cause analysis.
• Provide quality feedback and coaching to develop to direct reports
• Build capability and succession of the team through building effective relationships and an inclusive culture.
• Maximise sales and profit opportunities
• Drive all key performance indicators.
• Monitor site expenditure and budget ensuring efficient use of resources
• Addressing and reporting any issues in a timely manner as appropriate

Person specification

Takes ownership and responsibility for delivering own actions

Take ownership to make changes where required to improve own or team performance

Recent experience of leading teams in a managerial role

Takes a coaching approach with team members or colleagues to empower them to learn and improve

Acts as a role model for the Company, demonstrates pride and passion to internal and external customers

Self-motivated, punctual, reliable, confidential

Able to build positive and supportive relationships based on open and honest communication

Thorough, with excellent attention to detail

Excellent Customer Service

Able to think and plan pragmatically and apply common sense/prior experience to find solutions

No candidate will meet every single desired one of the above. If your experience looks a little different from what we've Identified and you think you can bring value to the role, we'd love to learn more about you - please get In touch

Company Vision Is to strive to build life-long relationships with clients who value our premium quality service. We will be an employer of choice with a passion for cleaning, nurturing a culture that values dedication and innovation.

Our Core Purpose is to change the perception of the cleaning industry

Our Core Values Our company has five key values; we focus on People, we are Passionate, we are Reliable, we set High-Standards, we are Industry-leading Experts

Day And times

• Monday to Friday with some weekend work expected.
• 40HRS per week
• Shift patterns include - Early mornings/ Days / Evenings