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Digital Planning Director - Manchester, United Kingdom - Havas Lynx
Description
Please note that this is a Manchester based role and our current hybrid working arrangement is Tuesday's and Thursday's in the office, rising to three days as of September 2024.
What if your expertise could help someone, somewhere, to live a better life? Helping children living with juvenile idiopathic arthritis to communicate their pain, giving people with psoriasis their confidence back, shocking 2.Havas Lynx Group is a creative communications agency dedicated to changing the way the world does healthcare communications for the better.
We work alongside healthcare professionals, patients, carers, and pharmaceutical brands to overcome the complex challenges of modern healthcare.Our work blends strategic insight and deep scientific understanding with creativity and digital innovation, delivering healthcare campaigns and solutions that really make a difference to people's lives.
You can get a feel for the #LYNXLife via YouTube, #LYNXLife playlist, Instagram, Facebook, LinkedIn and Twitter.Everything this company achieves, every life it saves, every penny it makes, every policy it changes, every award it wins, is down to everyone that works here.
As a CX Planning Director at Havas Lynx Group you will lead the CX strategy team, in collaboration with the Head of CX Strategy.
From day one you will take ownership in the delivery of CX outputs that shape the experience strategy for a portfolio of clients, delivering a broad array of project types and working alongside differing disciplines.
You will have the chance to further advance you CX strategy skills, working on the world's best-known and most advanced healthcare brands.
Own the experience strategy for a portfolio of brands, demonstrating a robust understanding of the CX journey and the priority touchpoints to be optimised.
# Be a leader in a multidisciplinary team, collaborating to improve healthcare experiences for patients and medical professionals.# Understand the wider brand architecture and ecosystems within which brands operate, and how to work within them.
# Be the voice of the healthcare professional and patient, and understand how the brand should exist in their lives.
# Knowledge of a range of existing CX/UX frameworks (though we will also invest in upskilling you in the frameworks we use).
# Line-management or mentoring capabilities.
# A supportive and challenging environment in which you will have the opportunity to learn, grow, and make an impact that matters. Hybrid Working -
Please note that this is a Manchester based role and our current hybrid working arrangement is Tuesday's and Thursday's in the office, rising to three days as of September 2024.
# Starting holiday allowance of 28 days annual leave + Bank Holidays, with increasing allowance connected to length of service.# Option to buy, carry or sell holidays.
# Enhanced family leave, pay and return to work benefit scheme.
# Sabbatical opportunities.
# Season ticket interest free loans for travel.
# Cycle to work scheme.
# Life insurance (4x salary).
# Company pension scheme.
# Fully compensated company events.
# Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and much more.
#+24/7 access to a free, confidential and independent Employee Assistance Programme.
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