Sales Administrator - Rugby, United Kingdom - ZEISS Group

ZEISS Group

Verified Company

Rugby, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Principal Elements

Sales Processing

End to end sales order process within SAP R3 & SAP S4 Hana.
Liaise with customers regarding order status and internal scheduling teams.
Proactively monitor the order timeline.
Coordinate with aftermarket department to manage system deliveries, training and installation.
Review customer order and quotation documentation for order processing accuracy.
Coordinate with external sales team throughout the sales order process.
Support and cover for sales order processes for Industrial Quality Solutions product portfolio, including software and accessories.
Manage the Contract Review Process.
Create and monitor stage payment, proforma and revenue invoicing.
Creation of purchase orders to multiple vendors, understanding the end to end purchasing process.
Processing of thirdparty purchase orders and invoice processing to accounts payable team.
Creation of credit notes.
Handling of out of box failures and warranty items.
Liaise with customers regarding overdue purchase orders to ensure timely invoicing.
Ensuring compliance to administration processes, including support during company audits.
Support for daytoday management of UK Web Shop, including customer order management where required.

Styli and Accessories end-to-end sales order processing

Responsible for processing aftersales accessories transactions in CRM and ERP.
Respond to customer requests and liaise with technical team at Carl Zeiss GmbH.
Proactively encourage customers to order directly via the ZEISS web shop and provide basic support for web shop queries.

Business Process Support

Managing growth and development of customer databases, primarily CRM ibase and MS Dynamics.
Support internal sales inbox to ensure customer requests are handled or passed onto the relevant contact.
Monitor order entry and open orders in local reporting dashboard to ensure order accuracy.
Supporting local IQS Procedures.

Cover & Support

Provide cover for Sales Administrator in periods of absence.
Support to Business Operations Manager.
Adhoc support to other departments as and when required.

Location

Interim:
ZEISS Locations | Agile Working as per ZEISS Agile Working Policy.

Some additional travel / staying away may be necessary to attend meetings and training courses.

Sales Administration

Essential Skills

Experience with SAP ERP or SAP S
Prior experience of working within a fastpaced office environment.
Excellent problemsolving, planning and communication skills.
Exceptional administration and organisation skills.
Be able to manage workload and differing priorities.
Demonstrate exceptional levels of organisation, working at a significant pace, without compromising on outstanding attention to detail.

Communicating and Influencing

Ability to communicate in a straightforward, honest and engaging manner, ensuring that colleagues and stakeholders have a clear understanding of activities and timeframes.

Stakeholder Management

Ability to establish professional relationships with a range of stakeholders, working collaboratively to share information.

Time Management

Ability to work to tight deadlines and prioritise workloads, always ensuring excellent attention to detail and accuracy. To include management of tasks and risks on the basis of organisational reputation and financial risk.

Desirable Skills