- Provide first-line support for end-users, troubleshooting hardware and software issues.
- Handle user inquiries and technical issues related to Active Directory and Office 365.
- Diagnose and resolve technical issues via phone, email, and in-person support.
- Install, configure, and maintain computer hardware and software.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Ensure timely resolution of support requests and maintain accurate documentation.
- Proven experience in a First Line Support role.
- Strong knowledge of Active Directory and Office 365 administration.
- Proficiency in diagnosing and resolving hardware and software issues.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a team.
- Willingness to work on-site full-time, including weekends.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
- A bachelor's degree in Information Technology or a related field is preferred.
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2nd Line Support Engineer
10 hours ago
Clearwater People Solutions Ltd Tamworth, United KingdomAn exciting opportunity has opened up to join an incredible MSP provider as a 2nd Line Support Engineer. The 2nd Line Support Engineer will be part of the helpdesk support team and will be responsible for providing a range of 2nd line support to differentpublic sector, Limited an ...
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1st Line Support
2 days ago
SF Group Birmingham, United KingdomApplication Support Analyst / 1st line support is sought by a leading innovation company based Solihull (remote working available). £30,000 starting salary (shift work - 4 days on and 4 days off) · Utilising the latest in big data and AI technology this company are using pioneeri ...
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1st Line Support
3 days ago
Matt Burton Associates Birmingham, United KingdomOur client is the **UK's biggest end-to-end commercial vehicle fleet management business** managing and maintaining a fleet of over **90,000 vehicles across 81 locations**. · They have an exciting opportunity for a 1st Line Support to join the team based in Solihull. · As a **1st ...
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1st Line Support
3 days ago
Matt Burton Associates Birmingham, United KingdomOur client is the · **UK's biggest end-to-end commercial vehicle fleet management business** managing and maintaining a fleet of over · **90,000 vehicles across 81 locations**. · They have an exciting opportunity for a 1st Line Support to join the team based in Solihull. · As a · ...
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1st Line Support
3 days ago
MB Group Solihull, United KingdomOur client is the **UK's biggest end-to-end commercial vehicle fleet management business** managing and maintaining a fleet of over **90,000 vehicles across 81 locations**. · They have an exciting opportunity for a 1st Line Support to join the team based in Solihull. · As a **1st ...
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First Line Support
4 days ago
Recardo Group Rugeley, United Kingdom**Job Title**: Support Analyst · **Location**: Rugeley · **Salary**: £25,000 per annum · Recardo Group are exclusively representing an established business in Rugeley who have recently created a brand-new role. · As Support Analyst you will provide first line support including tr ...
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3rd Line Support
2 days ago
Modis UK Stourbridge, United Kingdom3rd Line IT support technician required to join a growing MSP located in the West Midlands. The company has been established for over 15 years and has a large set of clients whom they service. With hybrid working on offer along with a slew of other benefits, read below to see if ...
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1st Line Support
2 days ago
Chapman Tate Associates Brierley Hill, United Kingdom_Salary - £18,000 - £24,000_ · - Location - Hybrid (Dudley, West Midlands)_ · - Contract - Permanent_ · - Hours - Full time_ · - Please note this role _DOESNT_ offer sponsorship._ · Key skills: Service desk, Helpdesk, 1st-Line Support, 2nd-Line, MS Support, Windows, MSP, Office 3 ...
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First Line Support
1 day ago
Adecco UK Wolverhampton, United Kingdom**Excellent NEW Role Available** · **First Line Customer Support** · **Full Time - Based in Wolverhampton** · **£9.90 per hour** · **Rota Basis - Working hours between 5:00am - 11:00pm** · **Temporary to permanent** · Our client is currently recruiting for a Customer Service Advi ...
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First Line Support Analyst
1 day ago
Pertemps Coventry Meriden, United Kingdom**The main purpose of role**: · Reporting to the Support Desk Manager, the Request Fulfilment Support Desk Analyst is responsible for assisting the end user in the daily setup of requested items and accounts as well as adhoc housing keeping tasks when required. · To act as first ...
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1st Line Support
3 days ago
UBT Warwick, United Kingdom**Description** · We are looking for a **Android Smartphone Support Technician** to join our Customer Service Team based in our modern offices between **Warwick and Leamington Spa.** UBT are a global not-for-profit organisation providing business consultancy services to a client ...
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1st Line Support Analyst
4 days ago
Situations Vacant Ltd Birmingham, United KingdomHelpdesk support analysts · Our client is seeking 2 helpdesk support analysts for their technical team, supporting environments built on the latest industry offerings. · You will be joining a small, close knit team of engineers. This is an excellent opportunity be part of the sup ...
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1st Line Technical Support
1 day ago
Project People Birmingham, United Kingdom**1st Line PKI Engineer** · **6 month rolling contract** · **Based fully on site** · **Brief Overview of role / project**: · Are you dynamic, self-motivated, and a team player with a customer-focused mind-set? · Can you understand a variety of network designs and topologies, to e ...
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Second Line Support Officer
3 days ago
OWOA Walsall, United Kingdom**Second Line Support Officer** · **Location**: Walsall · **Main Purpose of the Job Role**: As a Second Line Support Officer within the Service Desk team, your primary responsibility will be to deliver second line support while ensuring service performance aligns with established ...
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Second Line Support Officer
4 days ago
Colbern Limited Walsall, United KingdomNCD · Second Line Support Officer · Walsall · Contract · £16.63 per hour PAYE or £21.62 per hour Limited paid via Umbrella Company inside IR35 · Our client is looking for an experienced Second Line Support Officer. · - Responsible for the delivery of 2nd line DaTS support as a te ...
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2nd Line Support Engineer
1 day ago
Pertemps Black Country Perms Coventry, United Kingdom**Job: 2nd Line Support Engineer · Location: Meriden · Hours: 9:00-5:00 ( office-based) · **Salary**: £28,000 · Benefits: 32 days of annual leave (incl. bank holidays), Share Scheme, Perkbox, high street discounts and many more.** · As the second line escalation point for all IT ...
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3rd Line Support Engineer
1 day ago
Pertemps Black Country Perms Coventry, United Kingdom**Job: 3rd Line Support Engineer · Location: Meriden · Hours: 9:00-5:00 ( office-based) · **Salary**: £35,000 · Benefits: 32 days of annual leave (incl. bank holidays), Share Scheme, Perkbox, high street discounts and many more.** · To provide third line professional technical su ...
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Second Line Support Analyst
1 day ago
Orbit Group Coventry, United KingdomOrbit is a fantastic business and one that's really going places. · Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. · Over 50 years later, we're one of the leading housing provider ...
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1st Line IT Support Assistant
1 day ago
Bri-Stor Systems Limited Stafford, United Kingdom**1st Line Support Assistant** · **The Company** · The HEX Group consists of Bri-Stor Systems Ltd, Alpha Manufacturing Ltd & Atlas Coatings Ltd and we are based in Hixon, Staffordshire. We are a privately owned business employing approx. 500 people across the group, making us one ...
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1st Line Technical Support
2 days ago
Intuitive Computer Management Ltd Halesowen, United KingdomOur vision is to become a go to trusted provider of IT support and Infrastructure Services to local businesses throughout the local areas. · **Key Job Responsibilities** · - Providing 1st Line Technical Support to business sector customers · - Ensuring continuity, efficiency and ...
1st Line Support - Bodymoor Heath, United Kingdom - Digital Waffle
Description
Job Title: First Line Support Specialist
Location: Bodymoor Heath
Job Type: Full-time, On-site (including weekends)
This is a fantastic opportunity for a budding First Line Support Analyst to join a fast-paced, exciting company that is looking to expand their support team
Key Responsibilities:
Requirements:
Qualifications:
Working Hours: This is a full-time position that requires the candidate to be on-site during regular business hours, including weekends. Flexibility may be required based on business needs.
Please note that this role is not currently accepting applications from outside the UK. If your application is successful, someone will be in contact with you.