Dedicated Cover Ambassador - Glasgow, United Kingdom - Rapport Guest Services

Rapport Guest Services

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

We are recruiting for Dedicated Cover Ambassador to join our Rapport team to cover predominantly offices in Edinburgh, Glasgow, and Aberdeen for our prestigious client, but also might be required to cover other offices across the contract. Your base office will be Edinburgh.

The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in the front-line support for operational absences, such as annual holidays, training days, sickness, and temporary vacancies.

_This is a full-time, permanent position (40 hours per week, 8 hours per day). You will be working from Monday to Friday, with core hours on a shift rota basis between 7:30 AM and 5:30 PM, with some flexibility required to work outside of these hours (e.g., fine dining, evening events that require support)._

Main responsibilities:

Covering Guest Services Ambassadors across the contract
Providing excellent service to clients and guests alike, ensuring duties are carried out to the highest of standards
Overseeing client reception and provide office support throughout the business
Building rapport within the business
Managing any client bookings, hospitality requests, back of house duties such as printing, scanning
Vending machine management and coffee machine management, including cleaning of machines and replenishment
Setting up meeting room, servicing and clearing down of all working breakfast, working lunches, events and fine dining
Stock taking procedures
Share our Rapport values
:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_:
Be an up-beat team player with integrity and a can-do attitude
Demonstrate passion about delivering great service and taking responsibility for their contribution to the team
Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders
Be innovative, proactive, flexible, adaptable in their approach, resultsoriented with great attention to detail and the ambition to motivate and develop the team and the self

About The Company

Some of our benefits include:

Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands
A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
Receive cash rewards every time you spend and use them on a wide range of brands
Financial rewards for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
Contributory pension scheme
Access to wellness programs to promote the mental health and wellbeing of our Ambassadors
Employee Assistance Program to guide and support our team members
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Learning & development opportunities to support your personal and professional development and growth
WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities.

We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds.

We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services.

Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include: