Customer On-boarder - Lowestoft, United Kingdom - Atkinson Moss

Description

My client is seeking a bright and enthusiastic Customer Membership Advisor to look after on-boarding new clients within the business.

You will be the members 'go to' for any enquiry and constantly ensuring a positive customer experience so that members are getting the best out of their subscription.

• Delivering excellent customer service through maintaining good relationships
• Providing knowledge and assisting with any customer enquiry
• Providing support to the sales team
• Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department
• Recording incoming email and phone enquiries rapidly and efficiently.
• Excellent telephone skills and a persuasive demeanour
• Use of Word, Excel, Publisher
• Gathering market and customer information as input to sales activities

• Customer Service background within office environment
• Computer skills needed preferably previous experience was computer based
• Experience in contacting businesses on the phone as well as face to face - this does not involve any cold calling.