Senior Customer Care Executive - London, United Kingdom - Tiger Recruitment Ltd

Tiger Recruitment Ltd

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A luxury fashion brand is looking for a Senior Customer Care Executive to join their Customer Care team on a temporary to permanent basis.

They're a really friendly and close-knit team. Their offices are based in Fulham and they offer hybrid working (Monday and Friday are wfh).

They are looking for someone ideally with a background in customer care in retail, but they are open, as long as you are confident using Excel/CRM/Salesforce.

Their office is stylish, open-plan and they have a great company culture. Salary is between £28k-£30k, dependant on experience.

Who you are:

What you'll do:

Act as the main point of contact for external enquiries
Ecommerce & Retail.
Liaise with internal departments
Generate summary and forecasting reports, working to analyse data and to identify opportunities.
Ensure that operations run seamlessly, working to identify resolutions to ensure exceptional service levels.
In partnership with the 3PL, ensure efficient and timely deliveries always, proactively working to identify issues ahead of time.
Suggest and implement resolutions necessary to achieve revenue KPIs.
Support warehouse team
Act as a point of escalation within the team setting a good example of working practices.

Who you are:

Extensive experience in Luxury and Premium customer service
Able to work well under pressure and with tight deadlines.
Bilingualism is desirable but not essential.
Ability to adapt to change.
Demonstrable problem solving and problem identification skills.
Ability to handle challenges in a professional manner.
Goal oriented, selfsufficient, organised and values continuous improvement.
Advanced Excel skillset, able to build reports from scratch and to confidently use formulas such as Sum IF, VLOOKUP, Pivot Tables, Macros etc.
Experience in using NAV & Salesforce desirable.
Selfmotivated, able to identify areas of improvement and opportunities for development.

Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.