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    Spa Therapist Spa - United Kingdom - Marriott International, Inc.

    Marriott International, Inc.
    Marriott International, Inc. United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description
    Job Number
    Job Category Spa
    Location The Ritz-Carlton Kyoto, Kamogawa Nijo-Ohashi Hotori, Kyoto, Kyoto, Japan VIEW ON MAP
    Schedule Full-Time
    Located Remotely? N
    Relocation? N
    Position Type Non-Management

    POSITION SUMMARY

    日本語スキル必須 / Japanese language skill is a must.
    小道具や製品を使用してゲストにマッサージサービスを提供する。ゲストにワックス脱毛とスキンケアサービスを提供する。適切なスキンケア、ヘアケア、ネイルケアを判断してゲストにアドバイスし、ホームケア方法を推奨する。ゲストのニーズを把握し、禁忌事項(アレルギー、高血圧、妊娠など)について尋ね、肌、髪、爪の状態、見た目、サービスの適切性を評価するため診察を行う。ゲストをトリートメントルームへエスコートする。ワークステーション、トリートメントルーム、ドレープを整え、サービス全体を通して、ゲストの快適さと安全性を確保する。スパ・サロンのサービスや小売商品の宣伝・販売。道具の洗浄、メンテナンス、滅菌。ゲストの快適性と安全性を確保するため、ワークステーションやトリートメントルームに必要な製品、機器、備品をセットアップする。シフト中、ワークステーションやトリートメントルームを清潔に保ち、ゴミや汚れたリネンを処分し、各シフト終了時に備品や機器を確保する。一日を通してタイムスケジュールを監視し遵守する。ゲストの不適切な行為には、サービスを中止し、スーパーバイザーやマネージャーに報告する。サービスエリアにおける最新のライセンスを維持する。
    事故や怪我、危険な作業状況をマネージャーに報告する。安全に関するトレーニングや認定を受ける。会社の方針と手順に従う。制服と身だしなみが清潔でプロフェッショナルであることを確認する。機密情報を保持し、会社の資産を保護する。会社の基準に従って、すべてのゲストを歓迎し、受け入れる。ゲストのサービスニーズを予測し、それに応える。ゲストに心からのお礼でもって感謝する。明確でプロフェッショナルな言葉遣いで他者と会話する。他者と前向きな仕事上の関係を築き、維持する。長時間立ったり、座ったり、歩いたりする。様々な大きさや重さの物を掴んだり、回したり、操作する。10 ポンド以下の重さの物体を補助なしで移動、持ち上げ、運び、押し、引き、置く。監督者の要請により、その他の合理的な職務を遂行する。
    Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools.

    Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift.

    Monitor and stick to time schedule throughout the day.

    Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.

    Maintain current skills and licensure in service area as per regional requirements.
    Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

    Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

    Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.

    Speak with others using clear and professional language. Develop and maintain positive working relationships with others.

    Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight.

    Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.

    PREFERRED QUALIFICATIONS

    Education:
    Technical, Trade, or Vocational School Degree.

    Related Work Experience:
    At least 1-year of related work experience.

    Supervisory Experience:
    No supervisory experience.

    REQUIRED QUALIFICATIONS

    License or Certification:
    State or Regional Massage License
    Marriott International is an equal opportunity employer.
    We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

    At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

    Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

    Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

    Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.

    The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.

    It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.

    As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.

    And our promise to you is that we offer the chance to be proud of the work you do and who you work with.


    In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

    Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    #J-18808-Ljbffr
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