Front Line Technical Support - Bath, United Kingdom - Quidos
1 week ago
Description
Overview:
Duties:
- Serve as the initial point of contact for customers, addressing their inquiries, and resolving technical issues promptly and efficiently.
- Analyse and troubleshoot software and hardware problems reported by clients, providing accurate and timely solutions.
- Document and maintain detailed records of customer interactions, inquiries, and solutions in the support ticketing system.
- Collaborate with the development team to escalate complex issues and provide detailed information for further investigation.
- Assist in testing software updates and patches, ensuring compatibility and functionality across various platforms.
- Collaborate with internal teams to improve product functionality, user experience, and support processes.
- Develop a solid understanding of the company's software products, API integrations, and related technologies.
- Utilize tools such as Postman to interact with APIs, perform basic testing, and gain familiarity with API workflows.
- Stay uptodate with industry trends and best practices in software development, customer support, and relevant technologies.
Qualifications:
- Previous experience in a customer support or technical support role is preferred.
- Basic understanding of APIs and experience using tools like Postman to interact with and test APIs.
- Strong troubleshooting and problemsolving skills with the ability to quickly identify root causes and implement effective solutions.
- Excellent communication skills, both verbal and written, with the ability to convey technical information to nontechnical users.
- Strong customer service orientation, with a focus on providing exceptional support and ensuring customer satisfaction.
- Proactive and selfmotivated with the ability to work independently and collaboratively in a fastpaced environment.
- Demonstrated interest in software development and a desire to pursue a career in that field in the future.
- Familiarity with programming languages (e.g., Python, JavaScript) and web development concepts is a plus.
- Ability to adapt to changing priorities and handle multiple tasks simultaneously.
Benefits:
- Comprehensive health insurance package
- Retirement savings plan with employer match
The company is committed to supporting your growth and development, providing opportunities to acquire new skills and move into a software development role as you progress within the organization.
'''Job Type:
Permanent
Salary:
£25,000.00 per year
Benefits:
- Additional leave
- Company events
- Cycle to work scheme
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bath, BA1 1SN: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Work authorisation:
- United Kingdom (required)
Work Location:
Hybrid remote in Bath, BA1 1SN
Reference ID:
Front Line Support
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