Credit Controller - London, United Kingdom - BNP Paribas
Description
CREDIT CONTROLLER (BIRMINGHAM - CLIENT FINANCE) (JOB NUMBER:
BHM586)
The Role
The Credit Controller is responsible for managing the recovery of monies from Occupiers on behalf of Client(s).
The objective of the role is to:
- Ensure demands are raised, arrears are collected (and where relevant tax receipts are issued) on behalf of Client(s) in accordance with the Clients' debt recovery policies;
- Working within the debt recovery strategy and operating within contractual compliance, including performing within the SLAs and KPIs on behalf of BNPPRE;
- Working with surveyors, clients and other team members on the most appropriate actions to recover debts and managing escalation of debt recovery through third party specialists or client specific procedures;
- Maintaining complete and up to date records of actions to settle arrears and monitoring and reporting on collection performance; and
- Assisting in continuously improving processes for arrears collection to ensure monies are collected in an efficient manner in accordance with all relevant legislation.
- Processes
- Processes
It is key that this role will:
- Develop, implement and continuously improve processes and procedures to ensure service delivery standards for internal and external clients are met;
- Work with internal audit and compliance to ensure that all compliance and control requirements are met; and
- Participate in controls of activities.
Service Delivery
The Client Finance department is a critical part of service delivery to many of the BNP Paribas Clients and the Credit Control function is considered to be market leading.
It is key that this role will:
- Work with the management team to improve the efficiency, effectiveness and control of their daytoday work;
- Liaise with the Credit Control Manager/Assistant Manager, team members, surveyors, client accountants and Clients to ensure that debt collection issues are resolved in a timely manner, and that risks of nonrecovery are reported and mitigated;
- Ensure accurate and complete records of debtor payment performance, conversations and actions agreed are maintained and that payment reminders are issued to poor payers;
- Ensure arrears are collected on behalf of clients in accordance with clients' debt recovery policies for the methods and timescales to be employed in escalating recoveries;
- Provide ad hoc and monthly credit control reports and aged debtor analyses;
- Ensure that all tenant queries are actioned within 24 hours, liaising with surveyors and client accountants as required;
- Actioning Client voids along with the Client Accountants to ensure recovery of monies from Clients are appropriate;
- Identify and clear unallocated cash; and
- Maintain records of any tenant disputes and/or complaints and manage their resolution in conjunction with the surveyor and client accountant responsible.
Responsibilities
Financials
- Individual and team based targets; and
- Assists the manager to manage within budget and minimise overhead spend.
- Manages existing Client relationships;
- Able to work on a broad range of projects, referring to senior colleagues/ external specialists on highly unusual or technical issues;
- Specialist in one aspect of own discipline. Broad knowledge of principles and practices of related disciplines; and
- Enhances BNP Paribas Real Estate's reputation through successful delivery.
- Evaluates, adapts and improves standards, techniques and procedures; and
- Participates in the selection, testing and implementation of new systems features to support credit control operations and is a contributor to BNP Paribas Real Estate projects.
Person specification
- Must be highly numerate and accurate, with a strong attention to detail;
- Experience of working within a credit control / rent collection team within in a property management or similar environment. Qualification or part qualification in credit control and debt management or a related accounting discipline is preferred;
- Tenacious, presentable, assertive, adaptable, selfaware and selfmotivated with excellent verbal and written communication skills and a professional telephone manner;
- Conscientious and highly focussed, with an understanding of credit control and debt collection procedures and an appreciation of data protection issues;
- Understanding of accounting techniques, including sales ledger transactions would be an advantage;
- Committed to the provision of excellent customer service and to meeting deadlines;
- Commercially astute, innovative and solutions oriented;
- Organised and methodical, able to work to tight deadlines and manage time effectively; an
- Good skills in Microsoft Office products (Excel, Word, and Outlook).
- Experience of property management and accounting packages for managing agents (ideally Trace Tramp
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