- Handle property onboarding tasks to transfer properties to the client's portfolio and manage costs for the Hubs project
- Ensure timely delivery of property transfers and Hubs projects according to set KPIs
- Conduct internal and external inspections at portfolio sites
- Review, record, and provide recommendations on lease management and client service delivery
- Take charge of critical dates and flag risks related to property onboarding
- Complete necessary documentation for onboarding properties to the client's portfolio
- Offer advice on project delivery and additional services as needed
- Identify income and costs across the portfolio and support accurate forecasting
- Maintain an up-to-date database using the established change notes process
- Provide support to team members when required
- Deliver high-quality Property Management services to clients and Directors
- Manage Lease/Tenancy Schedules
- Communicate regularly with clients, solicitors, and tenants
- Coordinate with facilities managers, building surveyors, and contractors for repairs and maintenance
- Prepare reports for client meetings and attend them
- Monitor and report service charge expenditure
- Manage income arrears, invoice approvals, property set up, and updates
- Attend team and department meetings
- RICS Qualified or equivalent work experience
- Experience with TRAMPS or Horizon accounting packages
- Demonstrated experience in commercial property management with a client-facing background
- Handling Lease events, rent reviews, and expiries
- Dealing with tenant applications and providing recommendations
- Solid Landlord and Tenant knowledge
- Knowledge of Property Management Accounting
- Proficiency in Microsoft Excel, Word, and Outlook
- Strong written and verbal communication skills with attention to detail
- Proactive and collaborative approach
- Ability to work autonomously and manage time effectively
- Professional, presentable, and client-focused
- Excellent organizational and presentation skills
- Enthusiastic, reliable, and friendly
- Private medical cover
- 25 days annual leave + public holidays (with the option to purchase up to 5 additional days)
- Health screening, gym discounts, wellbeing support
- Volunteering opportunities, cycle to work scheme
- Travel & retail discounts, travel insurance
- Concierge service, kids pass, open fairways golf card
- Company culture and social events
- Perks at work
- Pension, company car allowance
- Life assurance, group income protection
- Interest-free season ticket loan, bonus scheme
- Share incentive plan, financial and mortgage advice
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